Customer Service Manager

CSC Recruitment; Milton Keynes; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency is looking for an experienced Customer Service Manager in Milton Keynes. In this role, you will oversee the customer service and aftercare process, ensuring a positive experience for homeowners. You will lead a dedicated team, manage enquiries and complaints, and monitor satisfaction levels. Candidates should have strong leadership skills, experience in a customer service role within related fields, and familiarity with CRM systems. The position is full-time and offers opportunities for professional growth.

Benefits

Standard company benefits package

Opportunities for professional growth

Qualifications

• Proven experience in a customer service leadership role, ideally within property, construction or a related sector.
• Strong leadership and team management skills.
• Ability to manage multiple priorities.

Responsibilities

• Oversee the full customer service and aftercare process across developments.
• Lead, coach, and develop a high-performing customer service team.
• Be the main escalation point for customer enquiries and complaints.

Skills

Leadership skills

Excellent communication

Problem-solving ability

Customer-centric mindset

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

Are you an experienced customer service professional passionate about delivering excellent service? We’re looking for a dedicatedCustomer Service Manager to join our team in Milton Keynes and lead our customer service and aftercare function. You’ll play a vital role in ensuring our homeowners have a smooth and positive experience from handover through to post-completion support.

Responsibilities

• Oversee the full customer service and aftercare process across developments
• Lead, coach, and develop a high-performing customer service team
• Be the main escalation point for customer enquiries and complaints
• Coordinate defect logging, tracking, and resolution with site teams and contractors
• Monitor customer satisfaction and drive continuous improvement
• Ensure compliance with warranty and quality standards
• Produce performance reports for senior management

Candidate

Monday to Friday, full time.

Candidate requirements

• Proven experience in a customer service leadership role, ideally within property, construction or a related sector
• Strong leadership and team management skills
• Excellent communicator with strong problem-solving ability
• Organised with the ability to manage multiple priorities
• Customer-centric mindset with a professional approach
• Familiarity with CRM systems and Microsoft Office
• Supportive team environment
• Opportunities for professional growth
• Standard company benefits package

Give us a call on 07876 785 061 or drop an email to [e-mail] and we can arrange a time that is good for you. If you decide after our conversation that you are happy where you are, then we absolutely understand.

Apply now