Customer Service Assistant

hireful; St Leonards; On-site; GBP 27,000 - 32,000; Full time

Job summary

A food service company based in St Leonards is looking for a full-time Customer Service Assistant. You will be responsible for managing customer inquiries, processing orders, and coordinating with internal teams. Ideal candidates will have strong communication and computer skills, attention to detail, and a proactive attitude. The role offers benefits like free hot drinks, onsite parking, and a generous holiday allowance. Starting salary is £27,000 per annum, with 40 hours per week expected.

Benefits

Free Hot Drinks

Free Parking Onsite

On-Site Canteen Serving Hot Food

25 Days Holidays Plus Bank Holiday

Company Pension 3% Employee, 5% Employer

Life Assurance Cover

UK Healthcare Scheme, Including Gym, and Lifestyle Discounts

Responsibilities

• Monitor and manage customer service inboxes.
• Process new orders accurately and efficiently.
• Respond to customer queries in a timely and professional manner.
• Conduct checks on orders and transportation details.
• Coordinate and liaise with Transport & Planning teams.

Skills

Good Computer skills

Strong attention to detail

Ability to work as part of a team

Proactive attitude

Good communication skills

Job description

Overview

AAK is proud to be the world’s leading producer of specialty vegetable fats. Through our unique co-development approach, we develop and provide value-adding vegetable oil solutions in close collaboration with our customers, enabling them to achieve long-lasting business results.

By doing so, we solve customer specific needs across many industries including Bakery, Chocolate & Confectionery, Dairy, Foodservice, Infant Nutrition and Personal Care.

Our pioneering spirit and passion for innovation keeps us at the cutting edge of our industry and is what sets us apart. It enables our employees to work in a safe and supportive environment in which they make a genuine impact.

AAK employ more than 3,500 employees globally and with 20 production facilities and customisation plants, and sales offices in over 25 countries spanning six continents we have one of our industries most diverse global footprints.

AAK BD Foods
BD Foods joined AAK International in 2019 as part of the Global Foodservice Group. Now AAK BD Foods, the site is a producer of tailor-made restaurant quality meal accompaniments and boasts a portfolio of over 3,000 products. With the ethos “Chefs not machines”, quality and innovation are at the heart of what they do. With its purpose-built manufacturing site based in St Leonards on Sea, the Company produces solution-based chilled, ambient, and frozen products in a variety of pack formats for the food service sector.

Responsibilities

• Monitor and manage customer service inboxes.
• Process new orders accurately and efficiently.
• Upload transport data into the system.
• Respond to customer queries in a timely and professional manner.
• Conduct checks on orders and transportation details to ensure they are correct.
• Check deliveries have been made as required and upload Invoices to the relevant platform.
• Provide reception duties as require i.e. Phone and door
• Coordinate and liaise internally and externally with Transport & Planning teams.

Skills and Experience

• Good Computer skills.
• Strong attention to detail.
• Ability to work as part of a team and on own.
• A proactive attitude and willingness to learn.
• Good communication skills.

In return AAK offer:

• Free Hot Drinks
• Free Parking Onsite
• On-Site Canteen Serving Hot Food
• 25 Days Holidays Plus Bank Holiday
• Company Pension 3% Employee, 5% Employer
• Life Assurance Cover
• UK Healthcare Scheme, Including Gym, and Lifestyle Discounts

Diversity & Inclusion at AAK

AAK prohibits discrimination on the basis of race, colour, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities, or in employment

Location: St Leonards, Hastings

Contract: Full time

Hours: 40 hours per week, 08:30-4:45pm

Salary: Starting from £27,000 per annum

You may have experience of the following: Customer Service Assistant, Customer Support Administrator, Customer Service Coordinator, Customer Operations Assistant, Order Processing Administrator, Sales Support Assistant, Customer Service Representative, Administrative Assistant, Client Support Coordinator, Customer Care Advisor, Customer Service Administrator, Internal Sales Support, etc.

REF-226 165