Customer Service Assistant jobs in United Kingdom

Technical Customer Advisor (C-130) page is loaded

Apply locations Cambridge, UK time type Full time posted on Posted 28 Days Ago job requisition id JR104656 Technical Customer Advisor (C-130)

Why join Marshall in this role?

This role will give you the chance to play a key role on ground-breaking and high-profile defence projects with values in the hundreds of millions. You will be part of an industry-leading team, working with Marshall and other major defence stakeholders and Primes.

Purpose of the position

The Technical Advisor shall support the Customer by collaborating closely with the Customer’s maintenance team, providing answers to technical quires, and acting as the single point of contact and liaison with the MROSS maintenance teams, technical support functions and logistics teams to facilitate the transfer of knowledge to the Customer. The Technical Advisor will be based in Cambridge for 9-12 months, before locating to Türkiye.

Accountability

• Responding to technical support requests from the customer, including flight crew and ground staff, either in person, over the phone, or electronically

• Training and advising the Customer’s in country maintenance team to transition to the Lockheed Martin scheduled maintenance system

• Subject Matter Expert (SME) for Fault Diagnosis, Rectification Activities and component replacement (major and minor), at the customer’s home base.

• Establish and facilitate the transfer of key knowledge and skills to the customers’ maintenance and support teams.

Responsibilities:

• Ensure Customer maintenance teams are working I.A.W MROSS processes and procedures.

• When required support maintenance tasks on aircraft/components in accordance with approved documentation and within base trade and specialism.

• Ensure Customer maintenance team Comply with HSE and maintain compliance to airworthiness regulations and requirements ay Cambridge.

• Work in accordance with company procedures to ensure compliance with requirements associated with the role, eg, tool control, document control, system updates and certification.

• Booking and accounting for time

Tasks:

• Embedded with UK MROSS maintenance team supporting maintenance activities

• Co-ordinate and manage Customer maintenance teams technical development and On the Job Training in line with required knowledge transfer

• Identify and promote requirements for staff development of team members

• Attend daily Tier 1 and Tier 2 meetings

• Manage Customer maintenance teams competency pathways

• Provide progress report to internal and external stakeholders

• Attend additional meeting when requested by MROSS management team

• Provide SME advice to Customer regarding technical queries

• Work closely with UK MROSS training team to ensure knowledge Gaps are identified and closed

Capability:

• Fluent in spoken and written English and Turkish to a technical level

• Comfortable leading small teams in a maintenance environment

• High degree of understanding and awareness of MRO software solutions, eg IFS, Windchill (PLM)

• Able to carry out skills gap analysis and training needs assessments

• High degree of understanding and awareness of aircraft technical data sets

• Principles of project management and load and capacity planning

• Commercial acumen

Technical Competencies:

• C130J Airframe/Engine and or Avionics recency

• C Licence holder or equivalent company authorisation

• Comfortable using MS Office applications

Experience:

• Experience of supervising and leading teams within an aviation environment

• Requires a high level of experience performing depth maintenance on C-130J.

• Experience of Lockheed Martin C130J maintenance programmes is desirable

• Previous experience of Field Support Representative roles is desirable

• Working knowledge of UK MAA Pt145/147 desirable

Education:

• Approved Aeronautical Engineering apprenticeship (Airframe & Engine) or equivalent (level 3). Essential

• EASA B1 or B2 Licence Holder or equivalent as required to hold C Release approval

• Project management qualification (desirable)

The benefits we offer you will include:

• 27 days holiday increasing with service up to 30 days (option to buy /sell)

• Pension contributions up to 9%

• Healthcare cash plan for you and your children

• Extensive flexible benefit program including Cycle to Work

• Life assurance at 4x basic salary

• Enhanced parental leave and pay

• Paid volunteering leave

• Access to industry leading wellbeing resources and tools

• Opportunities to develop your skill set and gain additional qualifications

About Marshall

Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward.

Whether that is supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new sustainable communities where people can live and thrive, or developing the next generations of industry talent – we are incredibly proud to have beenbuilding extraordinary futures since 1909.

Marshall Group is an Equal Opportunity Employer

Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace.

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Marshall Group is an Equal Opportunity Employer

Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here .

Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward.

Whether that’s supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new, sustainable communities where people can live and thrive, or developing the next generations of industry talent – we are incredibly proud to have been building extraordinary futures since 1909.

Headquartered in Cambridge, we currently employ around 2,000 people across locations in the UK, Northern Europe, North America and the UAE.