Customer Service Assistant jobs in Großbritannien

Role: Assistant Homeowner Services Officer
Location: Eastleigh
Type: Perm role
Salary: £26.8k per annum
Hours: 37 hours per week

The role

We\'re excited to recruit an Assistant Homeowner Services Officer to join our Specialist Residential Services team. In this role, you\'ll support and deputise for the Homeowner Services Officers, acting as the first point of contact for customers and ensuring a smooth, professional service.

• Prepare and issue S20 and QLTA Consultation documents to homeowner customers across all regions and provide advice and training to colleagues where required.
• Manage and collate responses or observations to the consultation and respond within the agreed time frame.
• Act as the point of contact for Homecare, Asset and Procurement colleagues on major works programmes where a consultation is required.
• Manage all homeowner applications for consent in line with individual lease agreements, including communication with customers to provide support with lease interpretation.
• Compile and supply landlord enquiry questionnaire packs to solicitors in relation to sales of leasehold and freehold properties.
• Provide specialist support for the Homeowner Services Officers and wider team, including monitoring of all CRM work queues and team email distribution.
• Raise and monitor team purchase orders.
• Update CRM systems as required with change of details or document updating.
• Attend residents meetings as required in relation to S20 and QLTA enquiries.
• Ensure house files and scanned records are maintained and comply with data protection and retention.

• Knowledge of The Landlord and Tenant Act 1985, specifically S20 and QLTA legislation.
• Ability to analyse statistics and cost calculations.
• Ability to convey specialist homeowner information confidently to a varied audience, adapting communication style as necessary.
• Organisation skills - ability to work pro-actively and re-actively to ensure key deadlines are met and to support Homeowner Services Officers with management of cases.
• Administration skills - attention to detail and knowledge of GDPR and document retention policy.
• Computer literacy with experience of MS packages and housing management systems.
• To apply, please submit your updated CV or contact Leah Seber at Buld Recruitment for more information.