Service Lead — Hospitality & Shop Operations Leader

Trek Bicycle; Poole; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading bicycle company in Poole is seeking a Service Lead to be the primary service advisor, ensuring exceptional customer experiences. The ideal candidate will have over 3 years of experience in a bicycle service centre and possess strong leadership and communication skills. Responsibilities include managing service costs, engaging with customers, and leading the Service Centre operations. Competitive benefits such as annual leave and employee discounts are provided.

Benefits

25 days annual leave plus bank holidays

Discounted employee purchases

24/7 employee assistance program

Gym membership discounts

Annual charity work paid time off

Qualifications

• 3+ years of bicycle service centre experience.
• Ability to motivate a team and drive performance.
• Excellent communication skills for customer engagement.

Responsibilities

• Engage with customers to recommend the right service.
• Manage service costs and keep orders organized.
• Lead operations for the store’s Service Centre.

Skills

Excellent communication

Leadership skills

Workflow management

Bicycle service centre experience

Job description

A leading bicycle company in Poole is seeking a Service Lead to be the primary service advisor, ensuring exceptional customer experiences. The ideal candidate will have over 3 years of experience in a bicycle service centre and possess strong leadership and communication skills. Responsibilities include managing service costs, engaging with customers, and leading the Service Centre operations. Competitive benefits such as annual leave and employee discounts are provided.