Service Team Managers

B&Q plc; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement retailer is seeking a Service Team Manager in Nottingham to lead their checkout team and enhance customer experience. The role focuses on inspiring a high-performing team and ensuring compliance in safety and service excellence. Candidates should demonstrate customer obsession and strong emotional intelligence while being able to influence and motivate their team. A comprehensive benefits package is included, highlighting the company's commitment to diversity and employee wellbeing.

Benefits

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Strong ability to listen to customers and gather feedback.
• Objective thinker who reviews compliance with clarity.
• Able to influence and inspire action among colleagues.

Responsibilities

• Lead and shape the customer experience with the checkout team.
• Implement the 'Make Every Customer Count' agenda.
• Oversee safety and compliance routines through the shift lead team.
• Ensure reliable and friendly service at the checkout.

Skills

Customer obsession

Emotional intelligence

Problem-solving

Job description

Job Overview

Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they'll love. Join us as a Service Team Manager and you'll lead and inspire the checkout team to shape the customer experience through exceptional service. What's the job? A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It's B&Q's ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth.

Responsibilities

• You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
• Inspire the 'Make Every Customer Count' agenda as a daily habit with the wider store team.
• Oversee safety, security & compliance routines across the store through your shift lead team.
• Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.

Qualifications

• Obsessed about our customers and listening to them.
• Objective and can slow down and really look at things with a clear view (e.g. reviewing safety compliance).
• You have strong emotional intelligence and thrive in influencing others.
• You love to problem solve and can take others with you.
• Confident to agitate when needed and deliver feedback to all audiences.

Benefits

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.