Adaptations Service Lead: Admin, SLAs & DFG Contracts

Nicholas Associates Group Limited; Birmingham; On-site; GBP 35,000 - 40,000; Full time

Job summary

A support services company in Birmingham is seeking an Adaptations Business Support Manager to lead administrative and operational functions. The role demands strong managerial skills and an understanding of the Disabled Facilities Grant process. Responsibilities include compliance oversight, team management, and improving customer service KPIs. The ideal candidate has experience in public sector administration and a background in working with local authorities. This full-time role offers a competitive salary and valuable employee benefits.

Benefits

33 days Holiday including bank Holidays

Health assured scheme

Company pension

Company Events

Dress down Friday's

Professional development opportunities

Access to discounted retail and membership schemes

Qualifications

• Proven experience in a team leader or managerial role within relevant sectors.
• Strong understanding of the DFG process or similar adaptations frameworks.
• Knowledge of compliance, safeguarding, and public sector standards.

Responsibilities

• Lead and manage all business support and admin functions related to the adaptation service.
• Act as central point of contact for local authority contracts and ensure compliance.
• Monitor and improve key Customer Service KPIs.

Skills

Team leadership

Understanding of DFG process

Stakeholder management

Compliance knowledge

Data reporting proficiency

Tools

Case management systems

CRMs

Data reporting tools

Job description

A support services company in Birmingham is seeking an Adaptations Business Support Manager to lead administrative and operational functions. The role demands strong managerial skills and an understanding of the Disabled Facilities Grant process. Responsibilities include compliance oversight, team management, and improving customer service KPIs. The ideal candidate has experience in public sector administration and a background in working with local authorities. This full-time role offers a competitive salary and valuable employee benefits.