Customer Service Adviser jobs in United Kingdom

Company Description

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work at Worcester Bosch.

Job Description

We are excited to offer you the opportunity to join our Sales department as a Key Account Manager.

Key Account Managers play a critical role in the success of our company by building and maintaining strong relationships with our most valued clients. They are responsible for understanding and anticipating client needs, negotiating contracts, and delivering exceptional service to ensure our clients' success and drive mutual growth.

In this role, you will be responsible for:

• Cultivating deep, trusting relationships with strategic regional key clients.
• Identifying and pursue new business opportunities with existing clients.
• Negotiating contracts, establishing clear timelines and performance expectations.
• Anticipating client needs and proactively address any concerns.
• Spearheading strategic planning to enhance client outcomes.
• Collaborating seamlessly with cross-functional teams to deliver exceptional service.
• Presenting with clarity and impact to audiences from Managers to CEOs.
• Analysing client data to optimise customer relationship management.
• Expanding our reach by bringing in new clients and expanding existing relationships.
• Continuously developing technical product knowledge to provide expert advice and solutions to clients.
• Delivering consistent turnover growth and contribute to the achievement of profitable.
  
  

Qualifications

Skills & Attributes:

• Strong communication and interpersonal skills to build rapport with clients and manage cross-functional teams.
• Exceptional negotiation skills to close deals and achieve mutually beneficial outcomes.
• Strategic thinking and planning to anticipate client needs and develop effective solutions.
• Data analysis and interpretation skills to understand client data and improve customer relationship management.
• Excellent technical product knowledge to provide expert advice and solutions to clients.
• Proven ability to deliver turnover and profit growth.
• Experience with CRM software, PowerPoint, and Excel.
• Strong work ethic and attention to detail.
• Full driving licence.
  
  

Additional Information

Deadline for Applications: 8th July 2025

Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Working Hours: 37 hours per week – standard working pattern of 08:30 – 17:00 Monday to Thursday and 08:30 – 16:30 Friday with a 1-hour lunchbreak

Working with us comes with the following benefits:

• Hybrid working options available
• 25 days annual leave per year plus bank holidays (pro-rata for your first year)
• Eligibility for our Company Performance Bonus (up to £2,000 gross per annum)
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
• Employee Assistance Programme and Virtual GP
• Discounts on products from across the Bosch Group
• Subsidised onsite café and canteen
• Health & well-being support including: over 200 trained mental health first aid champions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!