Lead Service Designer — Hybrid, Edinburgh

Pontoon; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services organisation is seeking a Senior Service Designer in Edinburgh to lead the creation of seamless digital experiences. This role involves working within agile teams, facilitating workshops, and leading design decisions. Candidates should have strong skills in design thinking, problem-solving, and communication, and a proactive mindset. The position offers a salary of £80,000 - £100,000 and potential for hybrid working twice a week.

Qualifications

• Strong relationship-building skills with senior stakeholders.
• Confidence to challenge constructively where appropriate.
• Experience applying research methods to inform design decisions.

Responsibilities

• Collaborating closely with designers and engineers.
• Facilitating workshops to understand business needs.
• Leading design decisions by championing the user perspective.

Skills

Proactive mindset

Relationship-building skills

Innovative problem-solving skills

Excellent communication skills

Design thinking expertise

Job description

A leading financial services organisation is seeking a Senior Service Designer in Edinburgh to lead the creation of seamless digital experiences. This role involves working within agile teams, facilitating workshops, and leading design decisions. Candidates should have strong skills in design thinking, problem-solving, and communication, and a proactive mindset. The position offers a salary of £80,000 - £100,000 and potential for hybrid working twice a week.