Customer Service Adviser jobs in United Kingdom

At Together Paddington Works, we believe that where you work matters just as much as how you work. We operate two premium co‑working spaces Paddington Works and Porchester Works offering beautifully designed studios, meeting rooms, and event spaces in the heart of West London. Our spaces are built around well‑being, performance, and sustainability, with every detail carefully designed to support the physical, emotional, and cognitive health of our community. Alongside our commercial sites, we also manage 10 residential properties, including 4 premium apartments all of which fall within the scope of this role.

We're looking for a skilled and reliable Maintenance Engineer to join our property and co‑working operations team.

In this varied and hands‑on position, you'll be responsible for ensuring that our buildings and facilities remain in top condition creating safe, efficient, and inspiring spaces for our members, tenants, and staff.

You’ll take ownership of both reactive and planned maintenance, covering multiple trades across our commercial and residential portfolio. From fixing faults to keeping our HVAC and lighting systems running smoothly, no two days will be the same.

• Carry out planned preventive maintenance (PPM) and reactive repairs across all sites.
• Undertake general building maintenance including painting, decorating, gardening, deep cleaning, and small repairs.
• Diagnose and repair electrical, plumbing, and HVAC faults efficiently and safely.
• Monitor and maintain building systems such as fire alarms, access control, lighting, and heating/cooling equipment.
• Work closely with the facilities and operations teams to ensure all spaces remain compliant, safe, and fully operational.
• Liaise with contractors and suppliers, ensuring high-quality work results and value for money.
• Maintain accurate records, inspection logs, and statutory compliance reports.
• Manage and update an inventory of tools and spare parts.
• Support refurbishment, fit‑out, and relocation projects across our portfolio.
• Promote a strong health and safety culture at all times.

We're looking for someone practical, proactive, and people‑focused - a problem‑solver who takes pride in keeping things running smoothly.

• Time‑served apprenticeship or qualification in a relevant trade (e.g. NVQ Level 3 in Building Services, Electrical, or Mechanical Maintenance).
• Proven experience in property, facilities management, or co‑working environments.
• Competence across multiple trades (electrical, plumbing, carpentry, mechanical).
• Strong diagnostic and troubleshooting skills.
• Excellent communication and customer service mindset.
• Good knowledge of building compliance standards, including fire safety, water hygiene, and PAT testing.

• Be part of a forward‑thinking company that values well‑being, sustainability, and innovation.
• Work across unique spaces in one of London's most vibrant areas.
• Enjoy a collaborative, supportive, and inclusive team culture.
• Opportunity to take ownership of varied and meaningful work.

London W2

£35,000 - £40,000 per annum (depending on experience)

Permanent, Full‑time (Fully site‑based)

23 Days + BH increases upon each year of service

Nest Pension Scheme and option of a health cash plan and life assurance, post probation