Customer Care Manager jobs in Brasil

Proactive and detail-oriented Marketplace Sales Executive to oversee and optimise the performance ofVivactive and Hydrosure ecommerce brands across multiple online marketplaces. Responsible for creating and managing listings, monitoring inventory, pricing, promotions, and customer service across Amazon (UK & FR), eBay UK, and several French local marketplaces.

• Manage our Marketplace sales (Amazon, eBay) and oversee listings, content updates, and categorisation to ensure optimal visibility and compliance on each marketplace.
• Conduct daily audits of listings for errors or policy violations and resolve issues promptly.
• Monitor seller performance metrics (e.g., late shipment rate, order defect rate, feedback) and take corrective actions to maintain high scores.
• Track and respond to customer queries, returns, and feedback across platforms to maintain brand reputation.
• Oversee Amazon Seller Central account, monitor sales performance, inventory levels, and key metrics via Seller Central dashboard.
• Manage Buy Box eligibility, suppressed listings, stranded inventory, and voice of the customer (VoC) reports.
• Launch and optimise deals, promotions, and coupons. Oversee FBA and FBM processes, ensuring timely stock replenishment and shipment tracking.
• Use data to identify trends, keyword opportunities, and conversion blockers.
• Maintain the Rithum (ChannelAdvisor) platform; optimise data feeds and product templates across multiple marketplaces.
• Troubleshoot and resolve feed errors, mapping mismatches, and system sync issues.
• Set and monitor pricing rules, dynamic repricing strategies, and stock buffers.
• Schedule and run regular updates to ensure content and inventory are current.
• Collaborate with IT or support teams to improve automation and integrations where possible.

• Proven experience setting up and managing Amazon Seller Central and other marketplaces in the UK. EU experience preferred.
• Strong knowledge of Rithum (ChannelAdvisor) or similar multichannel platforms.
• Highly organised with excellent attention to detail.
• Analytical mindset with the ability to interpret sales and performance data.
• Experience with marketplace compliance policies and content optimisation.
• Effective communication skills for cross-functional coordination and customer interaction.
• Comfortable working in a fast-paced e-commerce environment.
• Experience In Healthcare Or Gardening/outdoor Product Categories Preferred
• Familiarity with tools such as Helium 10, Wise Robot etc.
• Basic knowledge of SEO, PPC (Amazon Ads), and feed optimisation best practices.

• Flexible start and finish times
• The option to work from home one day a week
• Refer a friend scheme
• 23 days annual leave plus 8 UK Bank Holidays
• Your birthday off
• External training courses, we\'ll pay for your CIPS, Management Courses, etc.
• Awards and Recognition Schemes
• Free Onsite Parking
• Complimentary tea, coffee, chilled water and soft drinks
• Pension Scheme
• Free Summer BBQ
• Well-being practices and an environmentally conscious company
• Fun and lively environment within an up-and-coming business; you will be a crucial member of the Vivactive team and report to the International Business Manager

This is an incredible opportunity for an outstanding person; if you believe this is YOU, don\'t hesitate to apply now.