Customer Care Assistant jobs in United Kingdom

As a Senior Care Assistant at HC One, kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every person who works here understands that residents are people with their own stories, and by joining us you have a wonderful opportunity to give something back. You will plan and implement care that gives residents a real sense of security, dignity and independence. You will get to know residents and their families, helping to ensure we deliver truly personalised care plans. You will lead a team of Care Assistants and be responsible for maintaining the highest standards of care, and you will influence the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal, or talking to a resident’s family on the phone, you will do so with kindness as a guiding value. You will assist the Registered Nurse and Care Manager, providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities is to maintain accurate records of your work and build strong relationships with the rest of your team.

Ideally, you'll have completed a Level 2 Diploma in Adult Care (S/NVQ) and be prepared to work towards Level 3 qualification in Adult Care or equivalent, with background in person-centred care planning and knowledge of caring for people with dementia. What's essential is your positive energy and natural ability to get along with people. You'll know what good record keeping looks like and be able to manage your time effectively. And whenever you communicate with a resident or co-worker, you'll be truly considerate and kind.

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To provide the kindest possible care, there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every day. We call these 5 qualities “Kindness the HC-One Way”: we are curious and ask questions, look for clues and seek to understand; we are compassionate and try to walk in the shoes of others; we're creative yet practical, using our imagination to make things happen; we are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Safeguarding is everyone's responsibility and it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

We'll provide full training, so it's a great opportunity to learn something new. In return, you will enjoy access to a wide range of benefits and services to support your physical and psychological well-being. Throughout your career as a Senior Care Assistant we will invest in you and provide additional support and benefits, including:

• Paid Enhanced DBS/PVG
• Hourly rate is subject to experience and qualifications
• Free uniform
• During a shift of eight hours or more a nutritious meal will be available
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Group life assurance cover
• Wagestream – financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development and support to achieve qualifications
• GP online – around-the-clock GP consultation via an interactive app (available to you and your children under 16)
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team
• Colleague discounts – access to over 1600 high-street discounts
• Wellbeing – free, confidential Employee Assistance Programme (24/7 for a wide range of issues)
• Excellent recognition schemes such as Kindness in Care and Long Service Awards
• An attractive refer-a-friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that current and future colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into the HC-One family. We are committed to providing the quickest possible turnaround from offer to starting with us on day one.