Customer Care Advisor jobs in Großbritannien

Location: Guildford, Surrey (Office & Field-Based with flexible hybrid options)

Salary: up to £35,000 basic + Commission (OTE £60,000) + Company Car + Mobile

We are looking for a proactive and motivated Account Manager to join a growing and dynamic team in the vending and refreshment solutions sector. This is a hybrid role combining office-based administration with field visits to client sites. You'\'ll be a key player in driving growth by managing and nurturing existing accounts while also generating new business opportunities. Your focus will be on delivering exceptional service, upselling products, renewing contracts, and building strong, long-term relationships with clients. This is an ideal role for someone who thrives on relationship management, enjoys problem-solving, and is keen to contribute to a business that values innovation, service excellence, and growth.

• Account Management: Serve as the main point of contact for your portfolio of clients. Build and maintain strong, long-term relationships. Conduct regular site visits and account reviews. Manage contract renewals and implement pricing changes. Identify opportunities to upsell and cross-sell products and services.
• New Business Development: Respond to incoming leads promptly and professionally. Identify and approach potential clients, including “neighbouring” businesses of existing accounts. Conduct prospecting, cold outreach, and lead generation. Present tailored proposals and solutions to meet client needs. Close new business opportunities and ensure smooth onboarding.
• Customer Service & Collaboration: Deliver outstanding customer service and resolve issues promptly. Work closely with operations, service, and accounts teams to ensure seamless delivery. Act as a brand ambassador, ensuring every client interaction enhances reputation.

• Proven track record in B2B account management or sales, ideally in vending, catering, FMCG, or similar service-based industries.
• Strong commercial awareness and ability to recognise opportunities to add value.
• Excellent negotiation and relationship-building skills.
• Customer-focused with a passion for delivering high-quality service.
• Self-motivated, resilient, and confident, able to work independently.
• Detail-oriented and organised, capable of managing multiple client accounts.
• Strategic thinker with hands-on execution skills.
• Strong written and verbal communication skills; confident presenting to clients at all levels.

• 2-3 years in an account management or sales role.
• Full UK driving licence.

• Company car (electric), laptop, and mobile phone.
• 25 days annual leave plus UK bank holidays.
• Benefits including Death in Service and Smart Health cover.
• Comprehensive training, ongoing support, and career development opportunities.
• Friendly, collaborative team culture with exceptional staff retention rates