Ocean Export Supervisor

GXO Logistics; Nottingham; On-site; GBP 38,000; Full time

Job summary

A leading logistics provider in Nottingham is seeking an Oceans Export Supervisor to manage complex transport operations and ensure service excellence. The role involves leading a team, addressing customer issues, and improving logistics processes. Candidates should have a strong background in international transport operations, specifically in ocean exports, alongside excellent communication skills. This full-time position offers a salary of up to £37,500 per annum and includes benefits like annual leave and pension schemes.

Benefits

25 days annual leave

Company-sponsored pension scheme

Life assurance

Qualifications

• Proven experience in managing a logistics or transport team.
• Background in international transport operations with ocean export experience.
• Proficient in Microsoft Office 365 and knowledge of logistics systems.

Responsibilities

• Lead daily operations of the Control Tower team.
• Handle customer queries and complaints professionally.
• Prepare monthly KPI reports for customer meetings.
• Coordinate with carriers for cost-effective operations.
• Drive process improvements for enhanced service delivery.

Skills

Team management

International transport operations

Communication skills

Attention to detail

Organisational skills

Proficiency in Microsoft Office 365

Tools

TMS

WMS

SAP

Job description

Are you passionate about international logistics? Do you thrive in a fast-paced, customer-focused environment? Ready to lead a team that delivers exceptional global supply chain solutions?

Here at GXO, we're looking for an Oceans Export Supervisor to play a key role in our 4PL Control Tower, managing complex, multi-modal transport operations and ensuring service excellence for a nominated customer account.

This is a full-time permanent position. Based on our British Salt contract working from our transport control tower in Nottingham. You'll be working Monday to Friday, covering the hours of 09:00 till 17:00. However, some flexibility is required, this is logistics after all!

Pay, benefits and more:

We're looking to offer a salary of up to £37,500 per annum, and 25 days annual leave (plus bank holidays). A company sponsored pension scheme, life assurance and death in service.

What you'll do on a typical day:

• Lead and manage the daily operations of the Control Tower team, ensuring smooth execution of international transport schedules.
• Act as the primary point of contact for customer issue resolution, handling queries and complaints professionally.
• Monitor financial performance and prepare monthly KPI reports for customer review meetings.
• Coordinate with carriers and service providers across road, ocean, and air freight to maintain cost-effective and compliant operations.
• Drive process improvements and support customer-specific projects to enhance service delivery.

What you need to succeed at GXO:

• Proven experience managing and developing a team within a logistics or transport environment.
• Strong background in international transport operations, with ocean export experience essential.
• Excellent communication skills and the ability to build strong relationships with customers and stakeholders.
• High attention to detail, strong organisational skills, and a proactive, problem-solving mindset.
• Proficiency in Microsoft Office 365 and familiarity with logistics systems such as TMS, WMS, SAP.

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.