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2,853
Credit Control jobs in United Kingdom
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Service Improvement Manager
The Royal Marsden NHS Foundation Trust
Wallington
On-site
GBP 35,000 - 50,000
27 days ago
Discover more opportunities than anywhere else. Find more jobs nowCredit Control Technician - Insurance - City - To 45,000
Wisemay
City Of London
Hybrid
GBP 60,000 - 80,000
26 days ago
Connect with headhunters to apply for similar jobsAccounts Receivable Analyst (18 Month FTC)
Creative Artists Agency
City Of London
On-site
GBP 30,000 - 45,000
20 days ago
Credit Controller
Bibby Line Group
Manchester
On-site
GBP 30,000 - 40,000
Full time
21 days ago
Job summary
A leading financial services company in Manchester is seeking a Credit Controller to manage a portfolio of clients. The role involves ensuring profitability and security while providing excellent customer service. Ideal candidates should have strong communication skills and a background in credit control. Attention to detail and IT competence are essential. This position offers a chance to thrive in a dynamic environment with a strong focus on innovative solutions.
Qualifications
- Credit Control experience in an office environment.
- Excellent customer service and attention to detail required.
- Basic IT skills are advantageous.
Responsibilities
- Ensure security and profitability of client portfolio.
- Maintain high service levels while managing credit control.
- Identify and act on clients needs while protecting company interests.
Skills
Communication skills
Relationship building
Customer service
Attention to detail
Decision-making
Initiative
Numerate
Financial understanding
IT skills
Job description
Purpose of the role :
- To ensure the security and profitability of Bibby through efficient and effective credit control of a portfolio of clients
- To establish and maintain a professional and efficient relationship with their allocated portfolio of clients
- To provide excellent standards of customer service internally and externally
- To ensure that security is maintained at all times within the systems operated by the company
- Identifying and generating new business opportunities for the sales team to convert
Key Responsibilities and Accountabilities :
- Ensures security & profitability of a portfolio of Clients through efficient and effective Credit Control.
- Provides a high level of service whilst maintaining security.
- Proactively seeks to understand their clients to allow them to spot both warning signs and opportunities.
- Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and / or training
Key Skills :
- Communication skills - Maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communication
- Relationship building- establishes rapport - Establishes and maintains a professional + ‘expert’ relationship with clients through efficient credit control. Understands and is interested in client’s business
- Provides excellent customer service - Manages credit control of client portfolio whilst providing a high level of customer service + protecting Bibby’s security
- Listen and interpret information - Good listening skills, understands how and when to action information, to the appropriate person
- Understand needs - Sees things from clients point of view; identifies clients needs and has a sympathetic approach whilst protecting Bibby’s security
- Attention to detail
- Decision-making - Sets credit limits within guidelines, makes recommendations / propose decisions, back up decisions to line manager.
- Develop solutions, problem solve and agree things with people - Monitors collection performance. Recommends appropriate solutions
- Ability to say ‘no’
- Takes initiative - Uses appropriate chasing techniques. Seeks to recommend alternative collection techniques. Takes responsibility for actions, Manages time and prioritizes work and plans ahead
- Use, develop and sell Bibby’s products and processes
- Manages risk - Knowledge of clients business. Awareness of money laundering + data protection legislation. Monitors risk and possible fraud
- Numerate - Demonstrates an ability to work with numbers
- Financial understanding - General understanding of financial management / audited accounts, manages risk
- IT skills - Intermediate PC knowledge. Good keyboard skills and competent user of Microsoft Office
Requirements of the role :
- Experience – Credit Control experience, office environment, customer service experience
- Skills – Good communication, excellent customer service, attention to detail, IT.
- Qualifications – N / A
Desirable for the role :
- Experience – Credit Control experience in a financial service environment
- Skills – Managing risk, sales.
- Qualifications – Basic IT, customer service / administration NVQ.
WORK TOGETHER - TRUST EACH OTHER - DO THE RIGHT THING - BE INNOVATIVE - BE BETTER
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.