Credit controller

Protolabs; Telford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading digital manufacturing company in Telford seeks a Credit Control Manager to ensure effective credit control procedures and manage debt collection. The role demands excellent communication and organizational skills, along with experience in credit control. You will contribute to a diverse culture focused on growth and development. This position offers competitive benefits with a permanent contract, and a supportive environment for your professional journey.

Benefits

Growth-oriented company culture

Extensive e-learning platform

Employee wellbeing support

25 days holiday plus Bank Holidays

Life insurance policy

Qualifications

• Qualified by experience in credit control management.
• Experience of European debt recovery procedures preferred.
• Knowledge of legislation with regard to debt collection.

Responsibilities

• Implement credit control procedures and monitor adherence.
• Manage debt collection within targets.
• Resolve customer payment issues.

Skills

Experience in credit control management

Excellent communication skills

Highly organized

PC literate

Highly numerate

Tools

Microsoft Office

Job description

Be yourself at Protolabs

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

What you’ll do:

• Setting up and implementation of workable credit control procedures and ensuring adherence to them
• Responsibility for all aspects of debt collection within laid down targets and co-ordination with European Sales offices with regard to collection of debts from customers within their territory
• Monitoring of credit limits and credit terms agreed and initiation of suspension of terms where deemed necessary
• Deal with customer queries to resolve payment issues
• Provide cover for Sales Ledger during holiday and absence
• To keep abreast of change in legislation relating to credit control and also new techniques and developments in this field
• To ensure that all filing is done in an accurate and timely manner
• Perform any ad-hoc duties as required by the Head of Finance
• Initiating and carrying out litigation proceedings where necessary

What it takes:

• Qualified by experience in credit control management or working towards credit control qualifications
• Experience of European debt recovery procedures preferred
• Knowledge of legislation with regard to debt collection and credit control
• Experience of Microsoft packages
• Excellent verbal and written and communication skills
• Highly organized and motivated by results
• Accuracy and timeliness of production of information
• PC Literate
• Highly numerate

What’s in it for you:

• Growth-oriented company with a focus on your development journey through regular feedback and discussions.
• Open and welcoming corporate culture globally.
• Extensive e-learning platform with 300+ training courses and on-site sessions, including internal leadership training
• Onsite car parking, bicycle storage, and convenient public transport links.
• Newly built canteen with free hot drinks.
• Employee Discount scheme with savings across thousands of UK retailers.
• Employee wellbeing culture with mental health support, wellbeing portal, and psychologist assistance.
• Monetary‑based Reward Schemes for recognition, referrals, anniversaries, and life events.
• 37.5 hours per week, permanent contract with regular breaks - rotating early and late shift pattern
• 25 days holiday entitlement plus Bank Holidays, increasing with length of service.
• Life insurance policy for eligible employees – 4 x base salary

What to expect in the hiring process

Alignment call

Kick‑off with an initial screening with one Talent Acquisition Partners, not really an interview, but the chance to learn more about how we do things, our process and a chance for you to ask all the things you want to know.

Interview

A deeper dive into the role, what we’re looking for the hiring manager and you to get to know one another.

Further interviews

We always try to streamline our recruitment process as much as possible but may sometimes need to carry out further interviews. This may be to meet other members of the team or more senior employees. It may also be an opportunity to see the site or working area.