Service Improvement Manager

The Royal Marsden NHS Foundation Trust; Wallington; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Wallington seeks a detail-oriented individual to join their Private Care Coding & Data Quality team. The successful candidate will manage billing and credit control queries, develop recovery strategies, and foster staff development. Strong organisational skills and experience in financial management are essential. This role offers a dynamic environment focused on excellence in cancer care.

Benefits

Learning and development opportunities

Flexible working requests welcome

Dynamic working environment

Qualifications

• Experience in billing and credit control management.
• Strong understanding of service improvement principles.
• Ability to train and develop staff effectively.

Responsibilities

• Ensure accurate and compliant billing processes.
• Develop recovery strategies for outstanding debts.
• Maintain relationships across the Trust to support objectives.
• Implement procedural changes for billing queries.
• Manage service improvement staff effectively.

Skills

Organisational skills

Attention to detail

Proactivity

Team leadership

Financial management

Job description

Overview

We are looking for a highly organised, detail-oriented, and proactive professional to join the Royal Marsden Hospital Foundation Trust as part of our Private Care Coding & Data Quality team. The successful candidate will be responsible for ensuring the accurate, efficient, and timely management of billing and credit control queries related to private care work, supporting both internal teams and external partners.

Key Responsibilities

• The Service Improvement manager’s role involves ensuring accurate and compliant Embassy billing, analysing outstanding debts, developing recovery strategies, and improving the self-pay pathway for patients.
• Lead, motivate, and develop staff through effective recruitment, training, and performance management while ensuring compliance with Trust policies on health, safety, equality, and conduct.
• Maintain up-to-date professional knowledge, champion Private Care service standards, and foster strong relationships across the Trust to support its mission, values, and objectives.
• Collate, document, maintain and implement procedural changes to address and resolve queries generated by patients, billing and credit control teams and from internal supporting systems, and establish standard operating procedures to maximise income and cash flow for all sponsors, including Embassies, while minimising bad debt to the Trust.
• Effectively manage all service improvement staff and ensure close liaison with private patient accounts, billing, credit control, systems and coding, contracts, accounts and clinical departments teams to minimise the risk of future debt regarding private patients.
• Accurately, efficiently, effectively and timely bill Consolidated Billing to an embassy client requiring close coordination with Embassy Credit control, Consultant billing and International teams.
• Liaise with Billing and Credit Control Managers and their teams to train, advise and assist them to ensure provision of accurate and effective quality services.
• Assist the Billing and Credit Control Managers with quality improvement projects.

Trust & Work Environment

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Contact

For further details / informal visits contact: Name: Jurate Lysenkaite Job title: Coding and Data Quality Manager Email address: [e-mail]