Continuous Improvement jobs in United Kingdom
Billing & Accounts Officer
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Billing & Accounts Officer
Job summary
A well-established service provider in Sutton, UK, is seeking a Billing & Accounts Officer to enhance customer service and manage accounts efficiently. Key responsibilities include handling service charge accounts, processing refunds, and encouraging direct debit payments. Candidates should possess strong customer service experience, excellent communication skills, and the ability to work under pressure. This position offers opportunities for professional growth in a supportive team environment.
Qualifications
- Experience in customer service delivery and continuous improvement.
- Strong ability to prioritize workloads under pressure.
- Excellent communication skills for clear documentation.
Responsibilities
- Uphold organizational values and expectations.
- Manage accounts, provide payment information, and refer debts.
- Encourage direct debit payments and monitor transactions.
Skills
Billing & Accounts Officer
Working together to deliver homes and communities where residents feel happy and secure.
High Performing, One Team, Make it Happen and Excellent Customer Service.
- Uphold SHPs Values, Behaviours & Leadership expectations at all times
- Make prompt contact and effectively manage service charge and major work accounts.
- Provide information on payment options and if necessary refer leaseholders to sources of advice.
- Refer appropriate service charge and major work debts to external solicitor.
- Recommend debts / credits for write off / write-on.
- Identify and process refunds when accounts are in credit.
- Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports.
- Take payments over the telephone by debit or credit card.
Customer focused experience and committed to delivering excellent services and continuous improvement
Ability to work under pressure, prioritise workloads and work to deadlines
Excellent written and verbal communication skills. Ability to write clearly and creatively in a range of formats
Respond positively to support the team during periods of heavy workload or situations requiring a flexible approach.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.