Billing & Accounts Officer

Job Switch; Sutton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established service provider in Sutton, UK, is seeking a Billing & Accounts Officer to enhance customer service and manage accounts efficiently. Key responsibilities include handling service charge accounts, processing refunds, and encouraging direct debit payments. Candidates should possess strong customer service experience, excellent communication skills, and the ability to work under pressure. This position offers opportunities for professional growth in a supportive team environment.

Qualifications

• Experience in customer service delivery and continuous improvement.
• Strong ability to prioritize workloads under pressure.
• Excellent communication skills for clear documentation.

Responsibilities

• Uphold organizational values and expectations.
• Manage accounts, provide payment information, and refer debts.
• Encourage direct debit payments and monitor transactions.

Skills

Customer focused experience

Excellent written and verbal communication skills

Ability to work under pressure

Creative writing in various formats

Job description

Job Title

Billing & Accounts Officer

Purpose

Working together to deliver homes and communities where residents feel happy and secure.

Values

High Performing, One Team, Make it Happen and Excellent Customer Service.

Key Responsibilities

• Uphold SHPs Values, Behaviours & Leadership expectations at all times
• Make prompt contact and effectively manage service charge and major work accounts.
• Provide information on payment options and if necessary refer leaseholders to sources of advice.
• Refer appropriate service charge and major work debts to external solicitor.
• Recommend debts / credits for write off / write-on.
• Identify and process refunds when accounts are in credit.
• Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports.
• Take payments over the telephone by debit or credit card.

Essential

Customer focused experience and committed to delivering excellent services and continuous improvement

Ability to work under pressure, prioritise workloads and work to deadlines

Excellent written and verbal communication skills. Ability to write clearly and creatively in a range of formats

Respond positively to support the team during periods of heavy workload or situations requiring a flexible approach.