IT Operations Infra Manager

Dabster; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading tech company in the United Kingdom is seeking an experienced IT Operations & Infrastructure Manager to oversee global office infrastructure and operations. The ideal candidate will have extensive experience in managing IT infrastructure, ensuring system availability, and leading large-scale projects. You will handle vendor governance and collaborate with stakeholders to ensure effective technology solutions across multiple sites. This position requires strong knowledge in IT operations and a Bachelor's degree in a related field.

Qualifications

• 5+ years of experience in IT operations/infrastructure roles within large enterprises.
• Proven experience in managing Managed Service Providers (MSPs) and multisite operations.
• Strong knowledge of enterprise IT systems and networks.

Responsibilities

• Oversee enterprise-level infrastructure management and ensure system availability.
• Manage desktop support services and vendor relationships.
• Lead infrastructure migration projects and apply change management practices.

Skills

IT operations management

Infrastructure planning

Vendor management

Change management

ITIL framework

Education

Bachelor's degree in information technology or related discipline

Tools

Microsoft Azure

Job description

Job Purpose

We are looking for an experienced and strategic IT Operations & Infrastructure Manager to lead our office infrastructure and operations landscape globally. This role will oversee end-to-end IT infrastructure management, desktop support services, office operations, and vendor governance—including managing our MSP (Managed Service Provider) relationships. You will play a pivotal role in ensuring high availability, security, and scalability of IT services, while also leading infrastructure migration and transformation initiatives.

Key Responsibilities

• . Infrastructure & Operations Management
• Oversee enterprise-level infrastructure including network, servers, cloud services, security appliances, and end-user technologies.
• Ensure high availability and performance of critical systems across all office sites.
• Own IT operational KPIs, SLAs, and reporting frameworks.
• . Desktop & End-User Services
• Manage desktop support services across offices ensuring timely and quality resolution of incidents.
• Define and implement best practices in device provisioning, asset lifecycle management, and endpoint security.
• . MSP & Vendor Governance
• Act as primary liaison with external MSPs and IT vendors; ensure compliance with SLAs, support metrics, and continuous improvement.
• Conduct regular vendor performance reviews and manage escalations efficiently.
• . Office Infrastructure & Fit-Outs
• Lead IT enablement for office setups, expansions, and relocations—including procurement, installations, and connectivity setup.
• Collaborate with Facilities and Admin teams to ensure seamless technology operations in physical workspaces.
• . Infrastructure Projects & Migration
• Lead infrastructure migration projects (on-prem to cloud, server upgrades, platform transitions, etc.) with minimal business disruption.
• Apply structured change management and risk mitigation practices during all transitions.
• . Security, Compliance & Governance
• Ensure infrastructure and desktop environments comply with company policies, GDPR, ISO , and other regulatory frameworks.
• Support IT audits and internal compliance checks.
• . Leadership & Stakeholder Engagement
• Lead, mentor, and develop a small team of IT operations staff and contractors.
• Partner with business units and global IT teams to deliver strategic technology roadmaps.
• . Financial & Asset Management
• Own and manage infrastructure and operations budgets including hardware, licenses, and support services.
• Maintain accurate IT asset inventories and oversee procurement.

Required Experience & Qualifications

• Bachelor's degree in information technology, Computer Science, or related discipline.
• – years of experience in IT operations / infrastructure roles within large enterprises.
• Proven experience in managing MSPs, large-scale migrations, and multisite operations.
• Strong knowledge of enterprise IT systems, networks, endpoint management, and Microsoft / Azure stack.
• Hands-on understanding of ITSM frameworks, ideally ITIL certified.