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054 - Service Desk Analyst
Job summary
A global IT consultancy firm is seeking a Service Desk Analyst in Hursley. You will be the first point of contact for technical support, ensuring efficient resolution of IT issues while delivering outstanding customer service. The ideal candidate should possess strong communication and customer service skills and be eligible for SC Clearance. This role offers a contributory pension scheme, medical and dental cover, 22 days holiday plus bank holidays, and other benefits.
Benefits
Qualifications
- Proven ability to manage and resolve technical issues efficiently.
- Eligibility for SC Clearance or already cleared.
- Proactive mindset focused on continuous improvement.
Responsibilities
- Respond to incoming technical support incidents and requests.
- Manage personal call queue ensuring timely resolution.
- Communicate updates and maintain customer engagement.
- Handle password resets and hardware part orders.
- Escalate issues to 2nd & 3rd Line Support when necessary.
- Collaborate with internal teams on technical solutions.
- Assist in service management reporting and improvements.
- Help ensure SLAs are met across key metrics.
Skills
Service Desk Analyst - Hursley
Location: Hursley - 5 days on site
Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance
Join Experis - A Global Leader in IT Consultancy
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service.
- Respond to incoming technical support incidents, requests, and changes
- Manage your personal call queue and ensure timely resolution
- Communicate updates and maintain ongoing customer engagement
- Handle password resets and hardware part orders
- Escalate issues to 2nd & 3rd Line Support when necessary
- Collaborate with internal teams including Technical Delivery, Development, and Projects
- Assist in service management reporting and drive process improvements
- Help ensure SLAs are met across key metrics
- Strong communication and customer service skills
- Ability to manage and resolve technical issues efficiently
- A proactive mindset with a focus on continuous improvement
- Eligibility for SC Clearance (or already cleared)
- Contributory pension scheme
- Medical and dental cover
- Employee Assistance Program
- 22 days holiday + bank holidays
- Maternity, paternity, and shared parental leave
- Sick pay
If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on
Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.