Complaints jobs in United Kingdom

Chelsea and Westminster Hospital NHS Foundation Trust

The closing date is 28 December 2025

The post holder will be a clearly identifiable senior clinical staff member, and team leader. They will have significant clinical experience, provide sound clinical expertise to their team, and deliver high quality care. They will be a role model for expert clinical care, and lead on specific projects / management functions as delegated by the Neonatal Unit Manager. They will role model the identified Trust values at all times.

In general settings, they will be assigned at the bedside, room leading within their designated nursery. Supporting with education requirements of the area, and being a role model for team members, whilst delivering and overseeing high standards of care.

In specialist settings, they will have a significant level of specialist neonatal clinical knowledge and expertise in Neonatal care delivery. They will provide advice and guidance also.

The role may require supporting colleagues on NICU at the Chelsea and Westminster site.

Conduct comprehensive assessments of neonates, monitoring vital signs and identifying any changes in their condition to ensure timely interventions.

Develop and implement individualized care plans in collaboration with the multidisciplinary team, tailoring interventions to meet the unique needs of each infant.

Provide specialized nursing care for infants with various medical conditions, including premature birth, respiratory distress, and congenital anomalies, utilizing advanced clinical skills and knowledge.

Educate and support families regarding their infant's health, care needs, and feeding practices, fostering a family-centered approach to care.

Administer medications and treatments as prescribed while monitoring for efficacy and potential side effects, ensuring patient safety at all times.

Work closely with healthcare professionals, including neonatologists, pediatricians, and other specialists, to coordinate comprehensive care and ensure optimal outcomes for neonates.

Maintain accurate and thorough documentation of patient care, including assessments, interventions, and outcomes, in compliance with healthcare regulations and standards.

Respond swiftly and effectively to neonatal emergencies, employing advanced neonatal resuscitation techniques and protocols to stabilize infants in critical condition.

Mentor and provide guidance to junior nursing staff and students, fostering a collaborative and supportive team environment.

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.

Some roles may require weekend shifts at multiple sites.

Ensure staff adhere to Trust protocols of care, eg Infection Control

Take continuing responsibility for the Unit in the absence of the coordinator

Assist in managing their clinical team within general clinical areas, and of the total team in the absence of the manager, in line with Trust values

Develop and maintain effective communication and working relationships with other professional groups, and staff generally within the Division and the Trust

Assist in the delivery of induction / orientation of new staff

Act as a role model, ensuring staff work to Trust guidelines and values

Supervise, under the direction of their manager, the work of qualified and unqualified staff and learners

Provide clinical support and guidance to staff

Act as a resource for clinical knowledge to staff

Initiate action on complaints & incident management and responses, and assist in their investigation and resolution

Participate in recruitment and selection, and develop effective selection and interviewing skills

Undertake appraisals of staff, following training

Chair team meetings as required

Lead on specific projects, as indicated and agreed by manager

Have a working knowledge of budget arrangements for area, focussing on cost effectiveness and quality, to ensure maximum use of resource

Understand and manage local change with team members, including the embedding of new projects

• Registered Nurse (child/adult)
• Post registration qualification relevant to area of speciality or equivalent Neonatal Intensive Care qualification
• Relevant post registration experience at Band 5 level
• Wide variety of clinical experience
• Experience of teaching and supporting learners/new staff etc
• Experience of excellence in leading all/part of a clinical team in practice
• Proven clinical knowledge linked to area of speciality and excellence in care delivery
• Proven leadership and deputising skills in clinical area
• Excellent communication skills with patients, relatives, staff and external contracts including in challenging situations, demonstrating respect and kindness
• Enthusiastic and motivated
• Experience of risk management/assessment
• Experience of data collection for quality monitoring/audit
• Experience of clinical supervision

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Chelsea and Westminster Hospital NHS Foundation Trust

£44,485 to £52,521 a year Pro rata per annum incl. HCAS