Customer Advisor

Supertemps Ltd; Llandudno; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider in customer support based in Llandudno is looking for a Customer Service Representative. In this role, you'll handle enquiries through various channels, manage appointments, and provide product support. Ideal candidates will have a strong customer service background and excellent phone skills. You'll work full-time initially for 12 weeks with a rotating shift pattern. The position offers an hourly rate of £12.21 and benefits, and you will work in a supportive team environment.

Qualifications

• Previous experience in a customer-focused role.
• Calm approach under pressure in a fast-paced environment.
• Ability to assist clients with communication difficulties.

Responsibilities

• Handle customer enquiries via various channels.
• Make targeted outbound calls for appointments.
• Record customer interactions accurately in the CRM.

Skills

Customer service experience

Strong IT skills

Excellent phone skills

Empathy and patience

Attention to detail

Team-oriented

Tools

Word

Excel

Outlook

Job description

Looking for a role where you can make a real difference to customers' experiences while developing your skills in a busy, fast-paced environment? This role offers the chance to work for a leading provider, supporting customers across the UK, and be part of a friendly and motivated team.

Key Responsibilities

• Handling customer enquiries via telephone, email, Live Chat, and SMS, booking appointments, and providing product/service support
• Making targeted outbound calls to schedule or reschedule appointments, maximise schedules, and highlight promotions
• Recording all customer interactions accurately in the CRM and ensuring a high-quality customer experience

Required Skills and Experience

• Previous experience in a customer-focused role
• Strong IT skills including Word, Excel, and Outlook and the ability to learn new systems quickly
• A calm and collected approach under pressure in a fast-paced environment
• Excellent phone skills, including handling complaints effectively
• Empathy, patience, and the ability to assist clients with communication difficulties
• High attention to detail and accuracy
• A flexible, team-oriented approach

This is a temporary role for a period of 12 weeks initially working full time with a 4-week rotating shift pattern including some evenings and Saturdays.

You’ll be based in modern offices in Llandudno (accessible via public transport) and on an hourly rate of £12.21 + benefits.

If you’re organised, customer-focused, and enjoy working in a supportive team environment, we want to hear from you.