Service Coordinator

The Work Shop Resourcing Ltd; Poole; On-site; GBP 20,000 - 30,000; Full time

Job summary

A forward-thinking company is seeking a Service Coordinator in Poole, United Kingdom. The successful candidate will manage service team coordination and provide high-quality customer service. Responsibilities include liaising with engineers, booking service diaries, and addressing customer queries. The role requires excellent organisational and time management skills, with proficiency in Word and Excel being essential. The company offers a competitive salary, 25 days holiday, and benefits including pension and life insurance.

Benefits

25 days holiday

Free parking

Pension

Life insurance

Company bonus scheme

Qualifications

• First-class time management and organisational skills.
• Attention to detail is essential.
• Proficient in Word and Excel.

Responsibilities

• Liaising and communicating with service engineers.
• Booking multiple service diaries.
• Communicating regularly with end users to ensure excellent customer service.
• Updating service information onto the CRM.
• Dealing with customer queries and complaints.
• Completing reports for the service team.
• General administration to ensure effective department running.

Skills

Time management

Organisational skills

Attention to detail

Proficiency in Word

Proficiency in Excel

Tools

Sage

Job description

A fantastic opportunity has arisen as a Service Coordinator in a forward‑thinking company dealing with top end of the market products.

As a Service Coordinator you will be a valued member of the team, working in a challenging but rewarding role.

This is a busy and interesting position where you will be responsible for liaising and coordinating the service team whilst dealing directly with our clients, customers and providing a high level of service at all times.

Due to the nature of the role, this would suit someone with first‑class time management and organisational skills. Attention to detail is essential, and the successful applicant will be proficient in Word and Excel. A working knowledge of Sage would be beneficial, but this is not essential.

Responsibilities and Duties

• Liaising and communicating with service engineers
• Booking multiple service diaries
• Communicating regularly with the end user to ensure excellent customer service
• Updating and communicating service information onto the CRM
• Dealing with customer queries and, at times, complaints
• Completing reports for the service team
• General administration to ensure an effective running of the department

This role would suit someone with a positive outlook and enthusiastic approach who can build and maintain relationships.

Benefits

25 days holiday, free parking, pension, life insurance and a company bonus scheme are all included in this excellent package.

Hours

8:30 – 5:00, Monday – Friday

Salary

A competitive salary is offered with quarterly bonuses (circa £2k).