Complaints jobs in United Kingdom

Wigan Town Hall

Library Street

Wigan

WN1 1YN

Salary: Grade 8, £36,363 - £40,777 per annum.

37 hours per week

We're on a journey to build a workforce reflective of our Borough. We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

You will operate in the areas of Information Governance including UK General Data Protection Regulation (GDPR) including data breaches, Freedom of Information (FOI), Environmental Information Regulations (EIR), Data sharing, Subject Access Requests (SAR) and Third Party Requests. You will work closely with client officers, Elected Members, partner organisations and other key stakeholders to assist them in the delivery of their service objectives and priorities.

You will review and maintain guidance, policies and procedures relating to information governance including data sharing agreements, data protection impact assessments, right of access requests, data breaches and freedom of information requests. You will assist with auditing Information Governance procedures and undertake investigations into complaints received from the Information Commissioners Office (ICO), members of the general public and officers in respect of information governance.

You will be able to demonstrate relevant experience and knowledge of information Governance Law or hold an Information Systems Examination Board (ISEB) certificate in Data Protection, ISEB in Information risk management or a legal qualification (Admitted Solicitor entitled to a current practising certificate, the qualification of Barrister or Legal Executive) or be able to demonstrate relevant experience and knowledge of Information Governance Law.

You will also have experience in at least three areas of work from the list below:

• Information Governance
• UK General Data Protection Regulation (UKGDPR) including data breaches
• Freedom of Information (FOI)
• Environmental Information Regulations (EIR)
• Data Sharing and Data Protection Impact Assessments
• Subject Access Requests (SAR)
• Third Party Requests

You will be an enthusiastic, highly motivated and professional individual with experience of providing information governance advice to assist and guide clients when making decisions.

You will have experience of developing documents, policies and procedures in relation to Information governance and assisting with auditing of those procedures.

You will have a proven track record in a pressured and deadline driven environment and be able to represent the service and the Council at a local and regional level as necessary.

Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Our Information Governance Team provides high quality legal advice to Senior Leaders, Elected Members, Council Officers, partner organisations and other key stakeholders across the public and private sector on a range of legal matters.

We aim to offer services which are good value for money, innovative in their approach and delivery, risk aware not risk averse and open to doing things differently. We adopt a collaborative approach with all our clients ensuring we are embedded in all their processes and decision making.

We are committed to the continuous professional development of our staff which includes the payment of professional fees, a wide range of training opportunities and potential for management development. Our commitment to continuous professional development has seen us shortlisted for the Lawyers in Local Government Excellence in training award 2024.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licensed sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

For an informal discussion please contact Sally Lever, Information Governance Manager via email. Sally.lever@wigan.gov.uk

To view the details relating to this position, please click the links below: