5,788

Complaints jobs in United Kingdom

VIP & Long-Stay Guest Relations Manager

Hilton Worldwide, Inc.

Birmingham
On-site
GBP 60,000 - 80,000
27 days ago
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Hybrid Waste Management Technician: Data, Safety & Training

JT Recruit

Whetstone
Hybrid
GBP 40,000 - 60,000
27 days ago

Resident Experience & Resolution Specialist

Novax Recruitment Ltd

Greater London
On-site
GBP 24,000
27 days ago

Chair of Examiners - GCE A Level Japanese

Pearson

Greater London
On-site
GBP 60,000 - 80,000
27 days ago

Front Of House Manager

First Military Recruitment Ltd

Bawdsey
On-site
GBP 31,000
27 days ago
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Logistics & Technical Support Fitter

Serco Limited

United Kingdom
On-site
GBP 60,000 - 80,000
27 days ago

Customer Care Manager

Bromford

Bristol
Hybrid
GBP 40,000 - 60,000
27 days ago

Employment Counsel - great partner track to c. 260k

Noble Legal Limited

United Kingdom
Remote
GBP 60,000 - 80,000
27 days ago
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Squadron Authorisations Coordinator

Serco Limited

United Kingdom
On-site
GBP 40,000 - 50,000
27 days ago

HMS Gannet ASE Coordinator

Serco Limited

United Kingdom
On-site
GBP 25,000 - 35,000
27 days ago

Customer Service Advisor (Vehicle Dealership)

VanRath

Lisburn
On-site
GBP 40,000 - 60,000
28 days ago

Supply Chain Manager

The Bread Factory

Greater London
On-site
GBP 80,000 - 100,000
28 days ago

Quality and Compliance Manager

BMC Appointments Ltd

Tees Valley
On-site
GBP 60,000 - 80,000
28 days ago

Prescriptions Coordinator

Montu UK

Winnersh
On-site
GBP 25,000 - 35,000
28 days ago

Registered Children's Home Manager

Purosearch Ltd

Birmingham
On-site
GBP 60,000
28 days ago

Customer Service Executive

Office Angels

Gloucestershire Science & Technology Park
On-site
GBP 60,000 - 80,000
28 days ago

Mobile Customer Service Advisor

GAP Group

Milton Keynes
Hybrid
GBP 25,000 - 30,000
28 days ago

Medical Negligence Solicitor

Executive Network Legal Ltd

Devon and Torbay
Hybrid
GBP 125,000 - 150,000
28 days ago

Client Relationship Manager

2M Employment Solutions Limited

Wilmslow
Hybrid
GBP 25,000 - 33,000
28 days ago

Facilities Service Assistant

Veolia

Portsmouth
On-site
GBP 27,000
28 days ago

3.5T Delivery Driver

Interaction Recruitment

Horley
On-site
GBP 25,000 - 31,000
28 days ago

Assistant Manager

MUJI

City Of London
On-site
GBP 25,000 - 35,000
28 days ago

Pharmacy Dispenser - Cirencester Extra

Tesco

Cirencester
On-site
GBP 40,000 - 60,000
28 days ago

Employee Relations Specialist

PS

United Kingdom
Remote
GBP 75,000 - 84,000
28 days ago

Food & Safety Officer

Huntress

Chatham
On-site
GBP 40,000
28 days ago

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VIP & Long-Stay Guest Relations Manager
Hilton Worldwide, Inc.
Birmingham
On-site
GBP 60,000 - 80,000
Full time
27 days ago

Job summary

A leading hospitality company in Birmingham is seeking a Guest Relations Manager to manage VIP and long-stay Guests' needs. This role involves ensuring exceptional service, resolving complaints, and direct interaction with Guests. Previous managerial and customer service experience is essential. The compensation includes an hourly rate of £13.20 and various perks to support career growth and well-being.

Benefits

Smart uniform provided
Free meals on duty
Development programmes
Team Member Travel Program
Discounted dental and health cover
28 days holiday
Guest Experience Day

Qualifications

  • Previous managerial experience in a customer service function.
  • Ability to listen and respond to demanding Guest needs.
  • Commitment to delivering a high level of customer service.

Responsibilities

  • Manage the needs of VIP and long-stay Guests.
  • Serve as the main point of contact for VIP Guests.
  • Seek feedback from customers and resolve complaints.
  • Maintain high customer service standards.

Skills

Customer service experience
Leadership skills
Interpersonal skills
Communication skills
Resilience
Job description
A leading hospitality company in Birmingham is seeking a Guest Relations Manager to manage VIP and long-stay Guests' needs. This role involves ensuring exceptional service, resolving complaints, and direct interaction with Guests. Previous managerial and customer service experience is essential. The compensation includes an hourly rate of £13.20 and various perks to support career growth and well-being.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.