VIP & Long-Stay Guest Relations Manager

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Birmingham is seeking a Guest Relations Manager to manage VIP and long-stay Guests' needs. This role involves ensuring exceptional service, resolving complaints, and direct interaction with Guests. Previous managerial and customer service experience is essential. The compensation includes an hourly rate of £13.20 and various perks to support career growth and well-being.

Benefits

Smart uniform provided

Free meals on duty

Development programmes

Team Member Travel Program

Discounted dental and health cover

28 days holiday

Guest Experience Day

Qualifications

• Previous managerial experience in a customer service function.
• Ability to listen and respond to demanding Guest needs.
• Commitment to delivering a high level of customer service.

Responsibilities

• Manage the needs of VIP and long-stay Guests.
• Serve as the main point of contact for VIP Guests.
• Seek feedback from customers and resolve complaints.
• Maintain high customer service standards.

Skills

Customer service experience

Leadership skills

Interpersonal skills

Communication skills

Resilience

Job description

A leading hospitality company in Birmingham is seeking a Guest Relations Manager to manage VIP and long-stay Guests' needs. This role involves ensuring exceptional service, resolving complaints, and direct interaction with Guests. Previous managerial and customer service experience is essential. The compensation includes an hourly rate of £13.20 and various perks to support career growth and well-being.