Temporary Customer Service Advisor

Michael Page (UK); Rochdale; On-site; GBP 40,000 - 60,000; Part time

Job summary

A public sector organisation in Rochdale is seeking a Temporary Customer Service Advisor to join their team. The role involves responding to customer inquiries, providing accurate service information, and resolving complaints. Candidates should have previous customer service experience, strong communication skills, and proficiency with customer service software. This temporary position offers competitive hourly pay, weekly payment, and the potential for further opportunities within the organisation.

Benefits

Competitive hourly rate

Weekly pay

Chance for permanent position

Qualifications

• Previous experience in a customer service role.
• Proficiency in using customer service software and databases.
• Problem-solving mindset.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person.
• Provide accurate information about services and policies.
• Handle and resolve customer complaints in a professional manner.
• Assist customers with applications and service requests.
• Collaborate with team members to improve customer satisfaction.

Skills

Strong communication and interpersonal skills

Ability to handle challenging situations calmly

Attention to detail

Tools

Customer service software

Job description

• Start date before Christmas
• Weekly pay & chance to go perm!

About Our Client

This public sector organisation operates in Rochdale and is dedicated to delivering outstanding services to the community. As a medium-sized organisation, they focus on ensuring the needs of their customers are met efficiently and effectively.

Job Description

• Respond promptly to customer inquiries via phone, email, or in person.
• Provide accurate information about services and policies.
• Handle and resolve customer complaints in a professional manner.
• Maintain and update customer records in the database.
• Assist customers with applications and service requests.
• Collaborate with team members to improve customer satisfaction.
• Follow up on customer queries to ensure timely resolution.
• Adhere to organisational guidelines and confidentiality policies.

The Successful Applicant

A successful Temporary Customer Service Advisor should have:

• Previous experience in a customer service role.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations calmly and professionally.
• Proficiency in using customer service software and databases.
• Attention to detail and a problem-solving mindset.

What's on Offer

• Competitive hourly rate & weekly pay.
• Chance to contribute to the local community through excellent customer service.
• Temporary role with potential for further opportunities.

If you're ready to take on this exciting role as a Temporary Customer Service Advisor in Rochdale, apply today to join a dedicated team in the public sector!