Retail Supervisor | Tameside and Glossop Integrated Care NHS Foundation Trust

Tameside and Glossop Integrated Care NHS Foundation Trust; Ashton-under-Lyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Ashton-under-Lyne is seeking a Retail Supervisor to oversee daily operations and ensure excellent customer service. Responsibilities include managing the retail team, handling customer inquiries and complaints, and ensuring compliance with health and safety standards. The role offers benefits such as flexible working hours, generous annual leave, and membership in the NHS Pension Scheme. This position is not eligible for visa sponsorship, and candidates must already have the right to work in the UK.

Benefits

Flexible working

27–33 days annual leave plus bank holidays

Sick pay

NHS Pension Scheme

Gym discount

Free bicycle loan scheme

Qualifications

• Experience in staff management and training.
• Strong customer service skills and conflict resolution.
• Understanding of retail operations and procedures.

Responsibilities

• Supervise and motivate the retail team.
• Ensure excellent customer service is provided.
• Oversee daily store operations and health standards.

Skills

Team supervision

Customer service excellence

Retail operations management

Food Safety legislation knowledge

Commercial awareness

Job description

Retail Supervisor

Band 3 - 37.5 hours per week

A Retail Supervisor is a key link between management and sales staff, responsible for overseeing the daily operations of a store or department, ensuring excellent customer service, and managing a team to meet sales targets. They effectively manage the shop floor and may act as the person in charge in the manager's absence.

Key Responsibilities

Staff Management: Supervise, motivate, train, and mentor the retail team. This includes planning work schedules, assigning duties, and assisting with the recruitment and performance management of new staff.

Customer Service: Ensure that all customers receive prompt service and that their inquiries, complaints, or issues are resolved in a professional and timely manner.

Store Operations: Oversee daily operations, including opening and closing procedures, cash handling, and ensuring health and safety standards are met.

Important Notice on Visa Sponsorship Eligibility

Please note that, whilst the Trust does offer sponsorship, this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration. We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Responsibilities within the Catering Department

The postholder is responsible for ensuring the provision of the Trust Retail Catering Service to high standard on a day-to-day basis. They assist (where appropriate) the Retail Manager and Head Chef with the operational activities within the other sections of the Catering Department.

A key responsibility is ensuring that all activity carried out within the retail section of the Catering Department respects the legal requirements of Food Safety legislation and HACCP. The postholder will be expected to lead by example and promote excellent customer service daily.

The post holder must be commercially aware, with the presence and personality to influence day-to-day business, as well as being forward-thinking and actively seeking to drive the business forward.

Values & Behaviours

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits

Benefits include flexible working, 27–33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focus on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

This advert closes on Tuesday 16 Dec 2025