Customer Service Advisor

Meridian Business Support; Hawton; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Advisor to support customers in a manufacturing environment. Responsibilities include managing calls and emails, resolving complaints, and liaising with internal teams. Ideal candidates will have robust customer service experience, strong IT skills including proficiency in Excel and Outlook, and the ability to build rapport. This is a full-time, permanent position with a salary of £26,000 per annum located in Hawton, England.

Qualifications

• Customer Service experience in a manufacturing setting is essential.
• Proficient in using Excel and Outlook, and able to learn new systems quickly.
• Must possess excellent written and verbal communication skills.

Responsibilities

• Answer incoming customer calls and emails.
• Investigate and resolve customer complaints.
• Organise Service Engineers' schedules.

Skills

Customer Service experience within manufacturing

Strong IT skills

Confident communication skills

Ability to build rapport

Problem-solving skills

Tools

Excel

Outlook

Job description

Are you an experienced Customer Service professional with a background in manufacturing? Do you thrive in a fast-paced environment and enjoy building strong relationships? We’re looking for a Customer Service Advisor to join our team and deliver exceptional support to customers before and after their purchase. This role involves handling complex product queries, managing schedules, and ensuring smooth communication between customers and internal teams.

Salary: £26,000 per annum

Hours: Monday – Friday, 08:00 – 16:30 (30-minute unpaid break)

Contract: Full-Time, Permanent

Key Responsibilities as Customer Service Advisor

• Answer incoming calls and emails from customers
• Make outbound calls to provide order updates
• Investigate and resolve complaints, ensuring timely solutions
• Log issues and liaise with relevant departments
• Welcome and assist customers on-site
• Organise Service Engineers’ schedules and arrange visits
• Book courier services (e.g., TNT)
• Develop technical product knowledge to support customers effectively

Essential Requirements

• Customer Service experience within a manufacturing environment
• Strong IT skills – fast typing, confident with Excel, Outlook, live sheets, and quick to learn new systems
• Confident communicator on the phone
• Ability to build positive rapport quickly with stakeholders at all levels
• Comfortable learning a complex and varied product range

Personal Attributes

• Excellent written and verbal communication
• Strong problem-solving skills
• Approachable, helpful, and professional
• Reliable with excellent time management

Keywords: Customer Service Assistant, Manufacturing Customer Service, Technical Support, Order Management, Complaint Resolution, Scheduling, Courier Booking, Excel, Outlook, IT Skills, Stakeholder Management, Product Knowledge, Full-Time, Permanent, Office-Based, Career Development.

Please apply today or call our local Stoke branch to discuss this Customer Service Advisor role in more detail.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.