Practice Manager

Braemar Medical Recruitment; Hastings; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local healthcare provider in Hastings is seeking a motivated Practice Manager to lead a primary care team. This role involves providing leadership, ensuring compliance with regulations, and overseeing daily operations to improve services for approximately 14,000 patients. The ideal candidate should have experience in team management and performance management and should be passionate about implementing strategic plans. This is a permanent position offering 30-37.5 hours of work per week.

Qualifications

• Strong literacy and numeracy skills suitable for managing a small to medium-sized business.
• Experience managing multidisciplinary teams.
• Experience in performance management, including appraisals and staff development.
• Proven ability to implement and oversee projects successfully.
• Experience with HR processes, workforce planning, and staff development.

Responsibilities

• Provide supportive and effective leadership to all staff.
• Ensure compliance with CQC and NHSE requirements.
• Oversee day-to-day operations for smooth service delivery.
• Manage contracts and maintenance of equipment and services.
• Identify opportunities for practice growth.

Skills

Leadership

Communication

Strategic planning

Financial management

Team management

Education

Leadership or management qualification

Job description

Hours: 30-37.5 hours per week (4 or 5 days)
Location: Local to Hastings
Contract Type: Permanent

Are you an enthusiastic and motivated leader looking to join a friendly and supportive primary care team? A well-established GP practice local to Hastings is seeking an experienced Practice Manager to help lead the organisation, support staff, and drive service improvements for approximately 14,000 patients.

This is a varied and rewarding position, working across two modern sites, supported by an established management team including an Operations Manager, HR & Premises Manager, Data Manager and Finance Lead, alongside highly supportive GP Partners.

Main Duties of the Role

Leadership & People Management

• Providing supportive and effective leadership to all staff.
• Ensuring staff wellbeing, conducting appraisals, performance management, and supporting HR processes in collaboration with the HR Manager.
• Workforce planning to ensure appropriate skills and training across the team.

Stakeholder Engagement

• Attending and contributing to meetings with the PCN, ICB, PPG, and other local stakeholders.
• Promoting strong collaborative working relationships across the locality.

Business & Strategic Development

• Identifying opportunities for practice growth and operational improvements.
• Developing and implementing strategic plans in partnership with the clinical team and management colleagues.
• Supporting the preparation of business cases for new services.

Compliance & Governance

• Ensuring CQC compliance and adherence to NHSE contractual requirements.
• Overseeing the significant event and complaints processes.
• Maintaining up-to-date practice policies and procedures.
• Ensuring legal compliance, including employment legislation.

Operational & Financial Management

• Overseeing day-to-day operations to ensure smooth delivery of patient services.
• Working with the Finance Lead and Partners on financial planning and performance.
• Managing payroll (outsourced) and pension processes in partnership with suppliers.
• Exploring opportunities to optimise income and reduce expenditure.
• Ensuring QOF and commissioned service targets are achieved.

Facilities, IT & Safety

• Managing practice IT systems and ensuring DSPT compliance.
• Overseeing estates and facilities, including health and safety and risk assessments.
• Managing contracts and maintenance of equipment and services.
• Supporting practice continuity planning and development projects.

Person Specification

Essential

• Strong literacy and numeracy skills suitable for managing a small to medium-sized business.
• Experience managing multidisciplinary teams.
• Experience in performance management, including appraisals and staff development.
• Proven ability to implement and oversee projects successfully.
• Experience with HR processes, workforce planning, and staff development.

Desirable

• Leadership or management qualification.
• Experience working within a healthcare or primary care environment.

Additional Information

This post requires a Disclosure and Barring Service (DBS) check, as covered by the Rehabilitation of Offenders Act (Exceptions Order) 1975