Renewals & Retentions Advisor

9-2-3 Jobs Limited; Bicester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic utilities business in Bicester is looking for a Renewals and Retention Advisor. In this full-time role, you will proactively contact customers before their contracts expire, discuss renewal options, and negotiate terms to secure renewals. Ideal candidates must have strong communication and negotiation skills, a background in B2B relationship building, and a commitment to high customer satisfaction. Flexible working arrangements are available with the possibility of remote work one day a week.

Qualifications

• Experience in B2B relationship building is essential.
• Proven track record in customer service or sales is required.
• Motivated and resilient with excellent influencing skills.

Responsibilities

• Contact customers prior to contract expiry to discuss renewal options.
• Implement retention strategies to ensure high customer loyalty.
• Handle customer queries regarding their contracts and provide solutions.

Skills

Strong communication skills

B2B relationship building

Customer service experience

Sales experience

Influencing skills

Negotiation skills

Job description

This is a fantastic opportunity to join a dynamic, growing utilities business in a Renewals and Retention Advisor position.

The role is suited for an individual with strong communication skills, experience in B2B relationship building, and a proven track record in customer service or sales. The ideal candidate is motivated, resilient, and possesses excellent influencing and negotiation skills, committed to maintaining high customer satisfaction and driving business growth.

Key Responsibilities

• Proactively contact customers prior to contract expiry to discuss renewal options and negotiate terms to secure contract renewals.
• Implement retention strategies to ensure a high level of customer loyalty and reduce churn.
• Handle customer queries and concerns regarding their contracts, providing solutions that meet their needs while aligning with company objectives.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Work closely with the customer service and sales teams to identify opportunities for upselling and cross-selling during the renewal process.
• Analyse customer feedback and collaborate with the management team to improve products and services.
• Achieve or exceed monthly renewal targets.

Full time or 30-35 hrs/week, working in a friendly flexible office in Bicester (possibility for one day working from home).