Senior Customer Service Representative

Randstad Engineering; Basingstoke; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment firm in Basingstoke seeks a Senior Customer Service Representative / Export Coordinator to manage export processes and ensure compliance with international regulations. The ideal candidate will have experience in logistics or international customer service, strong communication skills, and attention to detail. This full-time role offers a competitive hourly rate and the opportunity to play a vital role in facilitating international trade. Join to improve processes and assist customers effectively.

Qualifications

• Proven experience in export, logistics, or international customer service.
• Strong knowledge of international trade regulations and export documentation requirements.
• Exceptional communication skills to liaise with international customers.

Responsibilities

• Process international customer orders for timely export shipments.
• Coordinate with freight forwarders and carriers for logistics arrangements.
• Prepare export documentation including invoices and customs paperwork.
• Communicate proactively with customers regarding order status.
• Monitor compliance with international trade regulations.

Skills

Attention to detail

Problem-solving

Communication skills

Job description

Senior Customer Service Representative / Export Coordinator

Are you a detail‑oriented logistics professional with a passion for international trade and exceptional customer service? Join our team in Basingstoke, RG24, and play a vital role in coordinating the accurate and timely export of essential international customer orders!

The Opportunity

• Role: Senior Customer Service Representative / Export Coordinator III
• Pay: £15.38 per hour
• Shift Pattern: Full‑Time, Monday - Friday, 9:00 AM - 5:00 PM
• Location: Basingstoke, RG24

Position Summary

As the Export Coordinator III, you will manage the end‑to‑end export process. This demanding role requires high attention to detail, regulatory knowledge, and a proactive approach to problem‑solving. You will be the key point of contact for international customers, ensuring all shipments are compliant, documented correctly, and fulfilled promptly.

Key Responsibilities

• Export Management: Process international customer orders and schedule agreements for timely and compliant export shipments.
• Logistics Coordination: Work closely with freight forwarders, carriers, and warehouse teams to arrange transport, ensuring proper packaging, labelling, and temperature control (where required).
• Documentation: Prepare accurate export documentation, including Commercial Invoices, Packing Lists, Certificates of Origin, and all customs‑related paperwork.
• Customer Communication: Proactively communicate with international customers regarding order status, delays, and resolve queries/complaints adhering to departmental procedures.
• Compliance & Improvement: Ensure adherence to international trade regulations, monitor export performance metrics (like LOTIF), and support continuous process improvement (PPI initiatives).
• Values: Act as a role model by demonstrating the company's 4i values (Integrity, Intensity, Innovation, Involvement).

What You Will Bring

• Proven experience in a fast‑paced export, logistics, or international customer service environment.
• Strong knowledge of international trade regulations and export documentation requirements.
• Excellent attention to detail and problem‑solving skills.
• Exceptional communication skills, comfortable liaising with international customers and logistics partners.

Apply Now!

If you are ready to take on this challenging and rewarding export coordination role, don't delay!

To apply, please call Danielle on (phone number removed) or use the Apply Button below.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.