Care Home Operations Manager - South

Barchester Healthcare Homes Limited; Poole; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Care Home Operations Manager. This role involves supporting homes, ensuring high-quality care, and managing staff and finances. The ideal candidate will have significant care home experience, strong leadership skills, and a commitment to clinical excellence. An impressive rewards package, including a £7,500 car allowance and generous leave, is offered.

Benefits

Generous starting salary

£7,500 annual car allowance

25 days annual leave

Up to 8% employers pension contribution

Access to retail discounts

Qualifications

• Passionate about improving the lives of residents.
• Significant experience in care home leadership.
• Full UK driving licence for travel.

Responsibilities

• Manage home as CQC Registered Manager if necessary.
• Implement improvements based on quality assurances.
• Oversee staff recruitment and performance management.
• Build trusting relationships with residents.

Skills

Passionate about providing high-quality care

Experience in a senior operational/leadership role

Managing budgets and financial planning

Understanding of regulatory compliance

Proficient in IT systems

Education

Registered Nurse (RN) qualification

Tools

MS Office

care management software

Job description

We are currently seeking a Care Home Operations Manager to join our team and support homes across our South Division. As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met. As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.

In return for your dedication, we are offering an impressive rewards and benefits package, including:

• Generous starting salary
• £7,500 annual car allowance
• All mileage and expenses paid
• 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*
• Up to 8% employers pension contribution
• Unlimited access to our generous refer a friend scheme, earning up to £1000* per referral
• Access to a wide range of retail and leisure discounts at big brands and supermarkets
• Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence
• Confidential and free access to counselling and legal services

Required experience and qualifications

• Passionate about providing high-quality care and improving the lives of residents
• Registered Nurse (RN) qualification or equivalent professional experience
• Significant experience in a senior operational/leadership role in a care home setting
• Turnaround home management experience
• Significant experience in managing budgets, financial planning, and cost control
• Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations
• Strong track record of improving care quality and driving operational efficiencies
• Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH
• Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting
• Full UK driving licence, with the ability to travel regularly and stay away from home

Role and responsibilities

• Take on General Manager responsibilities and become a CQC Registered Manager if needed
• Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements
• With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders
• Manage all sales enquires and proactively promote the home in the local community
• Build a culture of robust performance management
• Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
• Demonstrate determination to deliver quality care
• Build close and trusting relationships with residents and their loved ones