Complaints jobs in United Kingdom

Goodman Masson are currently working with a social housing organisation in Sussex to recruit for an interim Maintenance Manager.

Rate – £350 – £425 inside IR35 umbrella

We are seeking an experienced and dynamic Maintenance Manager to lead our responsive repairs, estate cleaning, and maintenance teams. This is a high-profile role within a well-established housing organisation, offering the opportunity to shape services that directly impact tenants’ homes and communities.

You will be responsible for ensuring properties and communal areas are safe, well-maintained, and compliant with relevant legislation, including Homes Fit For Human Habitation and other consumer standards. You will lead a team of multi-disciplinary professionals, oversee contractors, and manage budgets, while driving service improvements and delivering excellent customer service.

• Lead and manage a team delivering responsive repairs, cleaning, clearance, voids, and garage services.
• Oversee contractor performance, ensuring compliance with contracts and value-for-money service delivery.
• Manage multi-million-pound budgets, authorise invoices, and maintain financial control.
• Ensure maintenance, repairs, and safety standards comply with legislation and best practice.
• Develop and implement policies and procedures to improve service quality.
• Oversee resident engagement, complaints management, and scrutiny processes.
• Support strategic planning and contribute to senior management decision-making.
• Lead on internal audits, reporting, and regulatory compliance.

• Strong leadership and team management skills across multi-disciplinary teams.
• Ability to manage large-scale maintenance projects and multi-million-pound budgets.
• Excellent communication, negotiation, and problem-solving skills.
• Proficient in IT systems for reporting, monitoring, and service improvement.

• Housing maintenance and repair processes.
• Domestic building design and construction.
• Legislation relevant to social landlords, including health and safety and landlord/tenant law.

• Professional qualification (RICS preferred, CIOB or equivalent considered).
• Evidence of ongoing professional development.
• Degree in a construction-related discipline desirable.
• Housing management qualification (Level 4 or higher) desirable.

• Proven experience in housing repairs, maintenance, and service delivery.
• Successful project and contract management.
• Experience in leading high-performing teams and delivering service improvements.
• Engagement with customers and stakeholders to shape service delivery.

• Full UK driving licence.

If this role is of interest, please email over your CV to billy.york@goodmanmasson.com