Removals Operations Manager

Alchemy Global Talent Solutions Ltd.; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading removals company in the City of London seeks an experienced Operations Manager to oversee household and commercial removals. This role demands a proven background in the removals industry, strong logistics and scheduling skills, and a confident leadership capability. The successful candidate will manage day-to-day operations, ensuring compliance with regulations and maintaining high customer satisfaction. If you have a passion for operational excellence and team management, this position offers a dynamic work environment and opportunities for growth.

Qualifications

• Proven background within the removals or relocation industry.
• Strong scheduling, logistics, and resource-management skills.
• Confident leadership capability managing removals crews and teams.

Responsibilities

• Oversee the planning and execution of household goods and commercial removals.
• Coordinate removals crew, scheduling, and logistics.
• Manage day-to-day operational activities and compliance.

Skills

Removals industry background

Scheduling skills

Leadership experience

Logistics and resource management

Customer service skills

Attention to detail

Job description

Alchemy is partnering with a well‑established removals company based in North‑West London to appoint an experienced Operations Manager. This position plays a key role in overseeing both household (HHG) and commercial (O&I) removals across London and the surrounding areas, ensuring every move is delivered safely, efficiently, and to an exceptional standard.

Key Responsibilities

• Oversee the planning and execution of household goods and commercial removals across London and surrounding areas.
• Coordinate removals crew, vehicle, and equipment scheduling to meet customer timelines and maximise operational efficiency.
• Manage day‑to‑day operational activity, including pre‑move surveys, inventory control, loading/unloading, and transport logistics.
• Ensure compliance with all health & safety requirements, licensing regulations, and removals industry standards.
• Liaise with removals clients to confirm move plans, clarify services, and address specialist requirements such as packing or storage.
• Lead, supervise, and support operational teams, packers, movers, and drivers, including performance management and training.
• Maintain and monitor the removals company assets, ensuring vehicles, equipment, and materials remain in good working condition.
• Resolve operational issues, including delays, damage claims, and removals customer complaints, ensuring timely and professional outcomes.
• Identify opportunities to improve operational processes, reduce downtime, and enhance profitability.
• Prepare and review accurate removals jobs quotations, cost estimates, and final billing documentation.

Key Skills & Experience

• Proven background within the removals or relocation industry, ideally across both commercial (O&I) and household (HHG) moves.
• Strong scheduling, logistics, and resource‑management skills.
• Confident leadership capability with experience managing removals crews, drivers, and operational teams.
• Sound knowledge of removals‑related compliance, health & safety, and transport/licensing regulations.
• Excellent customer‑service skills, with the ability to communicate clearly, resolve issues, and maintain positive client relationships.
• Highly organised with strong attention to detail and the ability to manage multiple jobs simultaneously.