Practice Manager

NHS; Maidenhead; On-site; GBP 40,000 - 50,000; Full time

Job summary

A local healthcare provider situated in Maidenhead seeks an experienced Practice Manager to oversee daily operations, ensuring compliance with NHS standards while leading a dedicated team. The ideal candidate will have strong management experience, excellent communication and leadership skills, and proficiency in IT systems like EMIS Web. Responsibilities include staff training, managing patient communications, and recommending operational improvements. Join a committed team focused on delivering exceptional patient care.

Qualifications

• Experience in a management role in General Practice.
• Knowledge about QOF, Arden, and LCS.
• Experience overseeing CQC inspection.

Responsibilities

• Ensure compliance with NHS and health-related requirements.
• Recommend improvements for efficient work processes.
• Train staff to cover all administrative functions.
• Manage patient communications and complaints handling.
• Support practice management with new projects.
• Maintain up-to-date policies and administration.

Skills

Excellent communication

Leadership skills

Good IT skills

Tools

EMIS Web

Job description

Redwood House Surgery is providing an exciting opportunity for an experienced, enthusiastic and highly motivated Practice Manager to join our friendly Practice team. We are looking for a proactive, conscientious Practice Manager who have the essential experience in HR, Finance, day to day operational management, excellent communication and leadership skills.

Key responsibilities

• Ensure the practice is compliant with any NHS, Information governance, CQC, or health related requirements
• Recommend improvements to how we could work more efficiently and review administration systems so there are established efficient ways of working
• Ensure staff are trained to provide cover for all the administrative functions and patient queries so we have a multi-skilled flexible team
• Communicate with all staff and keep them up to date. Motivating and managing staff on a day to day basis
• Responsible for communications with patients including complaints handling, website, online patient access, patient newsletters
• Support practice management with new projects and developments and practice administration
• Ensure the practice maximises patient healthcare so we achieve maximum QOF achievement
• Be responsible and develop processes to aid with recruitment and HR functions
• Review and maintain up to date policies and practice administration such as minutes, practice policies, Team Net, HR requirements, etc.
• Organise staff rotas and coordinate holiday requests to ensure there is adequate cover at all times
• Ensure the work environment is kept clean, tidy and well organised, paying due attention to health and safety
• Work closely with the Partners and Management team to provide support as and when required

About us

Redwood House Surgery is a 2 Partner Practice with over 6000 patients situated on the outskirts of Maidenhead, within the east reach of local amenities. The Partners and staff of Redwood House Surgery are committed to providing the highest level of patient care. We have concentrated our energies over the past few years on developing our skill mix and creating new and innovative ways of working that maximises the efficient use of clinical time and offers the best patient services. Redwood House Surgery is part of Maidenhead PCN.

Website: https://www.redwoodhousesurgery.co.uk

Person Specification

• Experience in a management role in General Practice with excellent communication and Leadership skills
• Good IT Skills, experience of working in EMIS Web and knowledge about QOF, Arden, LCS
• Experience in overseeing CQC inspection
• Experience in working with Primary Care Network

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.