Complaints jobs in United Kingdom

Our client is global banking group with offices based in the West End. They offer Corporate banking and Asset management services in the UK market.

This role will support the Head of Compliance & MLRO with the following:

• Maintenance of the financial crime (AML, CFT/PF, sanctions, bribery and corruption and fraud) framework; defining and delivering financial crime training; conducting suspicious activity monitoring and reporting; reviewing due diligence on clients and third parties; monitoring third party payments; and sanctions monitoring of asset management positions.
• Development and implementation of the compliance framework for the London branch, which meets the requirements of the Prudential Regulation Authority, the Financial Conduct Authority, the US Securities Exchange Commission and the Central Bank of Bahrain.
• Provision of day‑to‑day compliance advice, monitoring adherence with the rules and regulations and developing internal policies and processes to ensure that regulatory and conduct risks are identified, assessed, monitored and managed in line with the Bank’s risk appetite.

• Monitor and assess the impact of regulatory developments in relation to financial crime and engage with the relevant business areas to ensure they are implemented.
• Develop and conduct AML and financial sanctions monitoring.
• Conduct financial sanctions monitoring on payments.
• Review initial and on‑going KYC due diligence for clients and third parties and act as a point of escalation for the business.
• Support with the investigation of escalated transaction monitoring alerts.
• Provide staff training on financial crime matters and other compliance subjects as necessary.
• Oversee FATCA compliance.
• Prepare management information.
• Maintain relevant policies, procedures and risk assessments.
• Maintain the compliance manual and ensure it is effectively communicated to all staff.
• Carry out monitoring activities and follow‑up on recommendations arising from the monitoring programme.
• Advise on compliance issues arising in the business.
• Review and approve financial promotions and maintain appropriate records.
• Conduct independent investigation of client complaints where appropriate.
• Manage and respond to external due diligence requests received from third parties.
• Support with addressing findings arising from internal audit reviews

• Experience of working in the Compliance department of a bank, with experience of AML and financial sanctions regulation, preferably as a deputy MLRO.
• Previous experience on cross border payments in high risk jurisdictions would be an advantage
• Sound knowledge of the: UK Money Laundering regulations and the guidance of the Joint Money Laundering Steering Group.
• Sound knowledge of UK HMT and US OFAC financial sanctions legislation and practical implementation of safeguards to prevent breaches of this legislation.

For further information please contact Hannah Tabatabai