Complaints jobs in United Kingdom

The post holder will be based in either our Manchester or Oldham centre and will be required to travel regularly between both centres.

As an integral member of the fundraising team, the Fundraising Administrator will support the delivery of a range of successful fundraising activity based around the Manchester and Oldham centres, in order to maximise income for Maggie’s.

As Fundraising Administrator, you will welcome and support visitors within the centre in their fundraising for Maggie’s as well as in the local community and ensuring they are motivated, informed and supported.

This is a demanding role in a fast-paced environment where priorities change frequently.

There will be a requirement to work irregular hours as well as frequent travel in the Greater Manchester area.

Please note that interviews will take place on Tuesday 13th January in Maggie's Manchester.

• First point of contact for enquiries from community audiences and suppliers.
• Respond to enquiries from the public, volunteers, fundraisers etc (by phone, mail and in person) including responding to requests for information and materials etc.
• Refer enquiries to Centre Fundraiser where appropriate.
• Provide and facilitate supporters with a choice of how they fundraise and work with Maggie’s in line with the national strategy and plan.
• Provide excellent supporter care, which enthuses supporters and encourages commitment and loyalty to Maggie’s.
• Liaise with Supporter Services Teams to ensure complaints, responses and enquiries are efficiently and effectively handled, followed up and recorded.
• Support communications activities using appropriate conventional and online media

A full list of responsibilities can be found in the attached job description.

• Educated to A level / Higher or equivalent
• At least two years’ work experience with transferrable skills
• Experience of volunteering in the voluntary sector
• Excellent IT skills
• Strong written and verbal communication

• You’ll spend time at one of our incredible centres to experience our programme of support and see first-hand the difference we can make.
• A structured orientation week will cover everything you need to get settled in your new role.
• Holiday entitlement that helps you create a manageable work life balance.
• Generous sick leave cover.
• A supportive and friendly working environment.
• Tailored learning and development opportunities.
• Kitchen facilities with free tea, coffee and fruit bowl.
• Workplace pension and free financial advice from an independent financial advisor to help you plan for your future.
• Option to keep a pre-existing NHS pension if eligible.
• Travel and cycle loans.
• Eye test expenses and money towards glasses.
• Enhanced maternity pay.
• Our buddy system links you with a colleague to give you extra support in your first few months.
• Facilitated stress management courses and access to our clinical psychologists for support.

We provide free practical and emotional support for people living with cancer, and their family and friends. We have centres across the UK and a growing international network, with more planned for the future.