Product Technical Manager - VHMS

Holland & Barrett; Nuneaton; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A health and wellness company is seeking a Product Technical Manager based in Nuneaton. The role involves leading supplier quality assurance, maintaining documentation, and ensuring product compliance. Ideal candidates will have a degree in a related field and experience within supplier quality assurance. This position offers a hybrid work arrangement, with a blend of office and travel days, alongside a range of wellbeing benefits for employees.

Benefits

Health Cash Plan

Life Assurance

Private Virtual GP

Annual Bonus

Access to gyms and wellbeing apps

25% Colleague Discount

Qualifications

• Experience in supplier quality assurance within VHMS is essential.
• Solid understanding of product compliance and quality systems.
• Confidence in managing multiple projects.

Responsibilities

• Lead supplier quality reviews and KPI analysis.
• Maintain accurate documentation across various systems.
• Conduct supplier visits and issue CAPAs when necessary.
• Collaborate with teams for product launches and improvements.
• Manage technical product files, ensuring regulatory compliance.
• Monitor customer complaints to drive product improvement.

Skills

Supplier quality assurance

Analytical skills

Cross-functional collaboration

Stakeholder communication

Detail-driven approach

Education

Degree in a science-related discipline

Job description

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

We're on an exciting journey to bring innovative wellness products to millions of customers worldwide and our commitment to quality is non‑negotiable. As a Product Technical Manager within VHMS, you'll play a pivotal role in maintaining the safety, compliance, and technical integrity of our products, partnering closely with suppliers and internal teams to deliver products that meet the highest standards.

The Role

• Lead supplier quality reviews, KPI analysis, and Corrective and Preventive Action (CAPA) tracking.
• Maintain accurate documentation across SAQs, third‑party approvals, specifications, and PLM systems.
• Conduct supplier visits and quality panels, issuing CAPAs where product or process expectations are not met.
• Collaborate with NPD and Commercial teams to support launches and ongoing product improvements.
• Manage technical product files, including safety reports, claims, and regulatory documentation.
• Ensure all products meet industry regulations, internal standards, and registration requirements.
• Proactively monitor customer complaints, online reviews, and depot rejections to drive product improvement.
• Coordinate branded supplier onboarding and compliance reviews in line with commercial strategy.

The Person

Location : This role is based in Nuneaton on a hybrid basis, with 1 day a week in the office and 1 day week travelling either to Suppliers or in our London Hub. This role can also be based in London, would be required to be present in Nuneaton / Burton / travelling to suppliers once a week.

• Degree in a science‑related discipline is essential.
• Experience in supplier quality assurance within VHMS is essential.
• Solid understanding of product compliance, quality systems, and testing regimes.
• Strong analytical skills and a methodical, detail‑driven approach to continuous improvement.
• Skilled in cross‑functional collaboration and stakeholder communication.
• Confident managing multiple projects and balancing technical depth with commercial awareness.

What We Offer

Wellbeing & Lifestyle Benefits

• Health Cash Plan
• Life Assurance
• Private Virtual GP
• FREE at‑home blood test kit
• Holiday Purchase option
• Pension Contribution
• Annual Bonus
• Access to ‘Wellhub' with gyms, studios and wellbeing apps

Discounts & Savings

• 25% Colleague Discount with FREE Next Day Delivery
• Exclusive Discounts from a wide range of partners
• £ / €50 Annual Product Allowance to spend in store

Learning & Development

• Access to a variety of learning opportunities, including Level 2‑5 Apprenticeships, Workshops and our Digital Learning Library
• AND MORE!