Retail Cover Supervisor (full time)

Deichmann; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent retail company is seeking an enthusiastic Retail Cover Supervisor for their Croydon store. This full-time, permanent position offers up to £13.71 per hour plus commission. The role involves supervising the team, delivering exceptional customer service, and ensuring store operations run smoothly. Ideal candidates will have previous retail experience, a positive attitude, and the ability to work well under pressure. Flexibility to cover additional stores is required.

Qualifications

• Previous retail experience and ideally supervisory experience.
• Able to take direction from management.
• Self-motivated with a positive attitude.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open and close stores, handling cash and administrative duties.
• Provide excellent customer service with strong product knowledge.
• Support team members and assist in leading the team to achieve sales targets.

Skills

Energy and drive

Customer service orientation

Team leadership

Strong interpersonal skills

Ability to work under pressure

Job description

Purpose

Deichmann are seeking an enthusiastic and passionate Retail Cover Supervisor to join the team in our Croydon store.

As a Retail Cover Supervisor you will also support other stores as required. These stores are Croydon, Sutton, Epsom, Lewisham, Woolwich and Kingston.

You will be offered a competitive hourly rate of up to £13.71 per hour + non contractual, hourly sales commission.

At Deichmann, our Cover Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career.

This is a full time, permanent position and you will be contracted to work 40 hours per week.

Candidates with a full UK driving licence are preferred - due to the need to cover & support other stores. Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you!

You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast‑paced shop floor and the capacity to work calmly under pressure.

You will have previous retail experience and ideally will have worked as a supervisor previously.

Key activities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close stores, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assisting management in leading the team, to achieve store sales targets and KPI’s.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Personal characteristics

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience including cashing up and banking.
• Self‑motivated, with a positive, can‑do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks – including stock SKU management.
• High levels of attention.
• The commitment to work 40 hours per week and the flexibility to work any day (Monday - Sunday).
• The ability to travel to all stores listed above.

Salary / Pay

Up to £13.71 per hour + non contractual, hourly sales commission.