Cleaning Supervisor jobs in United Kingdom

Harrogate Blacks

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

• Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
• Create and maintaincolleague schedulesto ensure proper coverage and productivity.
• Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success.
• Analysing sales data and financial reports to make quick and well-informed decisions, identifyingand responding to areas of opportunity Operationally & Commercially.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engageand motivate customers into making purchases by using the latest visual merchandising techniques.Ensuring merchandise displays are attractive and align to brand guidelines.
• Ensure your teams are delivering the highest level of service in store in order toachieve a positive net promoter score (NPS)
• Address customer inquiries, feedback, and complaints in a timelyand professional manner.
• Driveexistingcustomer loyalty programs and promotions to enhance customer engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses to stay within budget.
• Ensure the store complies withhealth & safety regulations.

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promotor Score.
• Ensure stock accuracy during store Audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
• Ensure operational costs are kept within the allocatedbudget

• Previousmanagement experience in a fast-paced Retail/ Customer Facing environment
• Passionate about retail & hold a good understanding of the latest trends and our competitors
• Hold strong leadership skills & have previousexperience of coaching and developing a strong team
• Strong communicationskills
• Proven track recordof managing and exceeding sales targets and KPI’s
• Have experience in analysing reports & making commercial decisions
• Keen eye for detail & commerciality. Previousexperience within visual merchandising would be advantageous
• Promote JD Group values to internal and external stakeholders

• Quarterly discretionary bonus schemes
• Company discount of 30% off a large number ofproducts in-store and online (JD Sports, Size?,Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Company Sick Pay scheme
• Health Care Cover
• Discounted Gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance