Store Manager - Surrey Area - 39 Hours (designate) - Bagshot

Pets at Home; Bagshot; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading pet care company in the UK is seeking a Store Manager Designate for the Surrey Area. In this role, you will oversee daily operations, inspire your team to achieve sales targets, and create a positive working environment. Ideal candidates will have at least 2 years of management experience in a retail setting and demonstrate strong leadership and communication skills. Benefits include an annual bonus, increased paid leave, and colleague discounts. This position represents an exceptional opportunity to shape the future of pet care in your community.

Benefits

Annual bonus opportunities

28 days paid leave

Birthday day off

Life assurance

4% company pension contribution

Colleague discounts

Qualifications

• At least 2 years of management experience leading a team of 10+.
• Flexibility to work a 7-day shift pattern.
• Willingness to complete 6 months of comprehensive training.

Responsibilities

• Oversee daily operations and stock control.
• Lead the team to achieve sales targets.
• Ensure health and safety compliance.

Skills

Management experience in retail

Strong communication skills

Leadership

Customer service

Job description

Store Manager Designate – Surrey Area

Store Manager - Surrey Area - 39 Hours (designate) - Bagshot
Store Manager Designate - Surrey Area - 39 Hours

About Us

At Pets at Home, we're passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.

Role Overview

As a Store Manager Designate you will report to the Area Manager and work in one of several stores within the local area. In this role you will empower the teams to maximise sales and performance across all major KPIs, inspire your team, inject fun into the workplace and create a truly fantastic place to shop and work. You will experience working with different teams and stores, developing your skills as a store manager. Once you complete a few months in the designate role, you will take responsibility for your own store.

Key Responsibilities

• Oversee all aspects of daily operations, from stock control to store standards.
• Lead and inspire your team to achieve sales targets and exceed KPIs.
• Create a positive and fun working environment for your colleagues.
• Ensure health and safety compliance across the store.
• Deliver outstanding customer service, embodying our mission to be the Best Pet Care Business in the World.

What We Provide

• Industry‑leading training to help you thrive in your role and equip you with the skills and knowledge needed to deliver exceptional service and care for both customers and their pets.

Who We’re Looking For

• At least 2 years of management experience in a retail environment, leading a team of 10 or more in a fast‑paced setting.
• A passion for retail and a proven track record of delivering excellent results.
• Flexibility to work a 7‑day shift pattern, including weekends and bank holidays.
• Strong communication and leadership skills to engage and motivate your team.
• A willingness to complete 6 months of comprehensive training covering customer service, pet care, and health & safety.

Benefits

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Birthday day off.
• Life assurance worth 4× your annual salary.
• 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own‑brand products.

Apply Now

Don’t wait – apply now! We may close the vacancy early due to high interest.

Commitment to Equality

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!