Modern Slavery Outreach Services Manager

Black Country Women's Aid; West Bromwich; On-site; GBP 36,000 - 42,000; Full time

Job summary

A charitable organization in West Bromwich is seeking a Modern Slavery Outreach Services Manager to lead outreach services and support for victims of modern slavery. This full-time role requires excellent communication and organisational skills, alongside a compassionate understanding of abuse and exploitation. You will provide operational support, engage with stakeholders, and ensure high-quality service delivery to vulnerable individuals. This is a rewarding opportunity to make a meaningful impact in the community.

Qualifications

• Experience managing outreach services for vulnerable populations.
• Ability to provide health and safety advice.
• Resilience and emotional maturity to support team delivery.

Responsibilities

• Provide operational support to senior advocates.
• Support clients and allocate referrals.
• Work closely with stakeholders including NGOs and law enforcement.

Skills

Excellent communication skills

Compassion

Understanding of issues faced by victims

Highly developed listening skills

Organisational skills

Job description

Black Country Women\'s Aid

Let us introduce ourselves…

Black Country Women\'s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led.

The team :

BCWA Modern Slavery Support Service is a specialist service providing accommodation and community support to victims of modern-day slavery and human trafficking, who have accessed the National Referral Mechanism and are supported under the Home Office national contracting arrangements. BCWA is the lead provider of services covering the West Midlands area and some of the bordering local authorities. The service works in partnership with key agencies to assess risk and provide tailored support plans for service users. BCWA support, as defined by the national contract, is to ensure that victims of modern slavery receive a safe space to live, support including financial and practical assistance and referrals to partner agencies as necessary.

Job Role

Job Title : Modern Slavery Outreach Services Manager

Position type : Full-time positions available (37.5 hours / Monday-Friday), based in the West Midlands

Salary : £36,343.84 - £41,457.52 (dependent on experience)

Closing date : 12 January 2026

Is this you?

We are looking for a highly skilled Modern Slavery Outreach Services Manager with excellent communication skills, compassion and understanding of the impact of abuse and exploitation.

We are looking for an innovative candidate who has empathy and a good understanding of issues and challenges faced by victims of modern slavery. They will need highly developed listening skills, personal resilience and emotional maturity to support the team to deliver the outreach service.

This is a great opportunity for someone who possesses outstanding communication and organisation skills, will enjoy working in a very fast-paced environment and build effective partnerships.

The Role :

The successful candidate will provide operational support, health and safety advice and guidance to Senior advocates, advocates in and out of the office environment, supporting clients as well as overseeing the allocation of referrals via the administrators / first contact advisors.

The successful candidate will also work closely with stakeholders across the region, NGOs, governments, law enforcement, and others to enable BCWA to provide a high-quality support service

If you are self-driven, conscientious, hardworking, with lots of ambition, we would love to hear from you.

To be considered for this position, click 'apply', and you will be emailed a link to an application form, job description, and an equal ops form, plus details on how to complete your application.

CVs will not be accepted.

Important information for all positions

Black Country Women\'s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.

Employment checks

As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks :

Right to work in the UK

Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally.

We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates\' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.

References

Following your interview, two employment references will be sought. One of these should be your current or most recent employer.

If you have finished full-time education and you have no employer reference, we will accept a reference from :

• a professional from your centre of study, for instance, a teacher, lecturer or headteacher
• GP or health visitor
• a character reference from a person who knows you
• a civil servant from a government agency
• a bank manager

DBS

All positions are subject to DBS checks at the relevant level