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Financial Planning Complaints Manager
Mason Blake
Londres
GBP 45 000 - 80 000
Description du poste
A well-established wealth and financial planning firm is expanding its Advice Complaints function and seeking an SME and a Lead Manager to help shape and develop this area.
Key responsibilities include:
- Managing and resolving regulated complaints related to Financial Planning advice.
- Ensuring compliance with FCA regulations and engaging with key stakeholders such as the Financial Ombudsman Service and PI brokers.
- Overseeing investigations, maintaining governance standards, and providing Management Information reporting.
- Developing and enhancing complaints processes while mentoring and supporting team members.
About You:
- Experience in handling or remediation of complaints in advice within financial planning (DipPFS Level 4 Qualified).
- Strong knowledge of FCA complaints regulations and ability to handle complex cases.
- Excellent organisational skills, with the ability to manage multiple tasks in a fast-paced environment.
- Experience in managing a team preferable, although not essential as training can be provided for the correct individual.
- Ability to work 1 day in the London office a week.
This role offers a competitive package and the opportunity to influence the direction of a growing function within a respected firm.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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