Commercial Account Handler

Lawes Insurance Recruitment; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

An independent insurance broker in London is seeking a skilled Commercial Account Handler to join their dynamic team. The role involves managing a £2.5m GWP book, negotiating client renewals, and providing comprehensive support to Account Executives. Candidates should have a minimum of 2 years’ experience in Professional Indemnity and general commercial insurance, familiarity with Acturis, and strong client service capabilities. The position offers an opportunity for professional growth within a collaborative environment.

Qualifications

• Minimum 2 years’ experience in Professional Indemnity and commercial insurance.
• Familiarity with policies ranging from £2,000 to £500,000 GWP.
• Sound understanding of commercial product lines and insurer placement.
• Experience using Acturis at an intermediate level or above.

Responsibilities

• Manage day‑to‑day servicing of an established commercial book.
• Negotiate and secure renewals with clients and insurers.
• Handle MTAs, quotes, and queries promptly.
• Support Account Executives with all client servicing activities.
• Ensure FCA compliance and accuracy in documentation.

Skills

Strong client service skills

Negotiation skills

Attention to detail

Excellent verbal communication

Ability to manage deadlines

Broking skills

Tools

Acturis

Microsoft Office

Job description

Purpose of Role

We’re working with a dynamic, independent insurance broker to find an experienced Commercial Account Handler. You’ll support an established Account Executive in managing a £2.5m GWP book covering PI-led, General Commercial, and Financial Institutions business. This is a hands‑on role suited to someone with at least 2 years’ PI and commercial insurance experience who’s looking to step up and gain wider exposure to Mid‑Market and Corporate clients.

Responsibilities

• Manage day‑to‑day servicing of an established commercial book
• Liaise with clients and insurers to negotiate and secure renewals
• Handle MTAs, quotes, and general queries professionally and promptly
• Support Account Executives and Directors with all client servicing activities
• Ensure FCA compliance and accuracy in documentation and advice
• Produce risk presentations and fact finds from scratch for renewals and new business
• Keep Acturis records up to date and maintain full audit trail

Day‑to‑Day

• Work collaboratively within a 7‑person commercial team
• Attend insurer/client meetings and occasional hospitality events
• Use Acturis and Microsoft Office daily for policy management and reporting
• Provide outstanding client service with attention to detail and clear communication
• Engage in ongoing CPD, including support towards Cert CII and further qualifications

Experience

• Minimum 2 years’ experience in Professional Indemnity and general commercial insurance
• Familiarity with policies ranging from £2,000 to £500,000 GWP
• Sound understanding of commercial product lines and insurer placement
• Experience using Acturis (intermediate level or above)
• Exposure to Financial Institutions insurance is a bonus – training provided

Skills

• Strong client service, negotiation, and broking skills
• Highly organised with excellent attention to detail
• Able to manage competing deadlines and work under pressure
• Excellent verbal and written communication
• Able to independently create risk presentations and fact findsEthical, accountable, and team‑oriented with a drive for professional growth

If you have the relevant experience or know someone that does please contact me now on 07458 162 848 or email us at [e-mail]