In-Office Customer Service Handler – ASAP Start (Hereford)

Construction, Property and Engineering; Hereford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A key services provider in Hereford is seeking a Customer Service Call Handler to manage incoming calls and service queries with empathy and professionalism. This full-time role involves answering high-volume calls, resolving complaints, and coordinating with operational teams. The ideal candidate has a strong background in customer service, exceptional communication skills, and is proficient in CRM systems. This contract position offers stable hours from 8:00 AM to 4:00 PM, Monday to Friday, with an ASAP start.

Qualifications

• Proven background in high-volume call handling or customer service.
• Exceptional communication abilities to handle customer interactions.
• Experience using CRM systems and databases.

Responsibilities

• Manage high-volume incoming calls and service queries.
• Investigate and resolve customer complaints related to utilities.
• Log customer contacts and service requests accurately in CRM.
• Coordinate with operations for urgent requests.
• Update customer accounts and databases with fault reports.

Skills

Customer service experience

Verbal communication skills

CRM system competence

Microsoft Office proficiency

Job description

A key services provider in Hereford is seeking a Customer Service Call Handler to manage incoming calls and service queries with empathy and professionalism. This full-time role involves answering high-volume calls, resolving complaints, and coordinating with operational teams. The ideal candidate has a strong background in customer service, exceptional communication skills, and is proficient in CRM systems. This contract position offers stable hours from 8:00 AM to 4:00 PM, Monday to Friday, with an ASAP start.