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5,492

Care Coordinator jobs in United Kingdom

Customer Care Consultant French For Net-A-Porter Based in London

MYTHERESA

Greater London
On-site
GBP 100,000 - 125,000
13 days ago
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Essential Skills Numeracy Tutor

LTE Group

Wrexham
On-site
GBP 30,000 - 40,000
13 days ago

Senior Technical Consultant - Storage & Compute

Randstad Technologies Recruitment

Manchester
Hybrid
GBP 70,000 - 85,000
13 days ago

Forex / Currency Trader (Remote + Training) — Kingston upon Thames, UK | Part Time

Maverick Currencies

Kingston upon Thames
Remote
GBP 10,000 - 40,000
13 days ago

Assistant Ecologist | East England

Envance

Norwich
On-site
GBP 60,000 - 80,000
13 days ago
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NHS Wound Care Partnerships Lead

Coloplast

Greater London
On-site
GBP 60,000 - 80,000
13 days ago

Customer Care Consultant Italian For Net-A-Porter Based in London

MYTHERESA

Greater London
On-site
GBP 30,000 - 40,000
13 days ago

Director, Membership Marketing & Engagement

CFA Institute

Greater London
On-site
GBP 130,000 - 160,000
13 days ago
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SENIOR EDUCATIONAL PSYCHOLOGIST (CARDIFF PARENTING - EARLY YEARS)

Cardiff County Council

Cardiff
On-site
GBP 40,000 - 45,000
13 days ago

Dementia Home Care Manager (Hybrid London)

Hometouch

Greater London
Hybrid
GBP 80,000 - 100,000
13 days ago

Clinical Care Manager (London) Part Time

Hometouch

Greater London
Hybrid
GBP 80,000 - 100,000
13 days ago

Customer Care Consultant German For Net-A-Porter Based in London

MYTHERESA

Greater London
On-site
GBP 30,000 - 40,000
13 days ago

Hybrid Assistant Ecologist – Field Surveys & Growth

Penguin Recruitment

Newcastle upon Tyne
Hybrid
GBP 25,000 - 30,000
13 days ago

Structured Finance - Enhanced Analytics, Associate Director - UK

Fitch Group

Greater London
Hybrid
GBP 80,000 - 100,000
13 days ago

Assistant Ecologist

Penguin Recruitment

Newcastle upon Tyne
Hybrid
GBP 25,000 - 30,000
13 days ago

Calm SEN & Autism Support Assistant - Behaviour & Regulation

Protocol Education Ltd

North East
Hybrid
GBP 40,000 - 60,000
13 days ago

Analyst - Product and Experimentation

Marks and Spencer

City Of London
On-site
GBP 45,000 - 60,000
13 days ago

Pensions & Benefits Specialist – HR Operations

Creative Artists Agency

Greater London
On-site
GBP 40,000 - 60,000
13 days ago

Lead Chef - Care Home Dining & Team Leadership

Oyster Care Homes Ltd

Hassocks
On-site
GBP 30,000 - 40,000
13 days ago

Pension & Benefits Specialist (12 month FTC)

Creative Artists Agency

Greater London
On-site
GBP 40,000 - 60,000
13 days ago

Deputy Home Manager: Compassionate Care Leader

Career Choices Dewis Gyrfa Ltd

Merthyr Tydfil
On-site
GBP 60,000 - 80,000
13 days ago

Registered Care Manager

McCarthy Stone

Cardiff
On-site
GBP 41,000
13 days ago

Strategic HRBP - FMCG (West Yorkshire)

Bayman Atkinson Smythe

England
On-site
GBP 40,000 - 55,000
13 days ago

Marketing Automation Specialist

Morningstar

Greater London
Hybrid
GBP 40,000 - 55,000
13 days ago

BI Product Owner

Allianz Management Services Ltd

Bournemouth
Hybrid
GBP 46,000 - 55,000
13 days ago

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Customer Care Consultant French For Net-A-Porter Based in London
MYTHERESA
Greater London
On-site
GBP 100,000 - 125,000
Full time
13 days ago

Job summary

A luxury retailer is seeking a Customer Care Consultant to support its team in London. This role involves assisting customers in both French and English, ensuring an outstanding service experience, and converting product inquiries into orders. Ideal candidates will have experience in luxury sales, excellent communication skills, and a customer-centric approach. Opportunities for growth and various employee benefits, including discounts and wellness support, are offered.

Benefits

Up to 32 days of holiday
Mobile office opportunities
Staff discount up to 30%
Access to LinkedIn Learning
Family-friendly policies

Qualifications

  • Previous experience in customer facing luxury sales and service, ideally in a contact centre environment.
  • Native level proficiency in English and French (written and spoken).
  • Excellent communication skills for rapport building.

Responsibilities

  • Act as a brand ambassador for an outstanding service experience.
  • Assist customers in French and English via phone, email, and web messaging.
  • Provide personalised, accurate responses for a seamless customer experience.

Skills

Customer care expertise
Fluent in English and French
Excellent communication skills
Proficient with Microsoft Office
Ability to handle complex issues
Job description

To support our Customer Care team we are searching for a Customer Care Consultant French to be based in our London office.

WHAT YOU WILL DO
  • Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers
  • Assist French and English speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels
  • Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience
  • Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information
  • Maintain customer relationships, complete follow up as required to offer Customer Care support post-order
  • Customer centric approach required; highlight negative customer impacts
  • Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience
  • Collaborate professionally with internal colleagues and departments
  • Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism
  • Escalate potential complaints to your manager for support and efficient resolution
WHO YOU ARE
  • Previous experience in customer facing luxury sales and service, ideally in a contact centre environment
  • Native level proficiency in English and French (written and spoken), additional fluency in French, German or Spanish is a plus
  • Excellent communication skills, capable of building rapport with customers
  • Takes initiative, able to handle complex customer issues and adhere to customer data regulations
  • Proficient with Microsoft Office, displays strong computer and keyboard skills
  • Professional, well organized and a good team player - flexible, reliable and consistent
  • Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business
  • Excellent attention to detail, articulate with good spelling and grammar
WHAT WE OFFER
  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 20% of your total contracted hours (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Family-friendly policies
  • Discounted membership for selected sports platforms & gyms
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being
  • Social Day
  • Employee Share Purchase Plan
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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