Car jobs in United Kingdom

We’re looking for a motivated Commercial Welcome Manager to lead our welcome and commercial operations at Fell Foot.

This is a unique opportunity to play a vital role in delivering exceptional visitor experiences while driving income that supports our work caring for special places, for everyone, for ever.

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

At the National Trust, we believe people and places need each other to thrive.

You’ll be part of a supportive and collaborative team that values curiosity, creativity, and care.

We’re committed to creating a welcoming environment for all, where difference is celebrated and everyone feels they belong.

With a shared purpose and an enthusiasm for heritage, nature, and community, we work together to make a lasting impact.

To find out more about what it’s like to work in a food and beverage team for the National Trust, click here to watch our video.

Playing a key role in the property leadership team and contributing to wider engagement activities, you’ll lead a small to medium‑sized commercial operation, which will include Food & Beverage and Welcome services.

You’ll inspire and develop a high‑performing team of staff and volunteers, ensuring consistently excellent service and presentation standards.

You’ll be responsible for delivering a warm and inclusive welcome to all our visitors, achieving ambitious financial targets and optimising income through effective planning and commercial insight.

Compliance with health & safety, food safety, and other relevant legislation will be a key element to your role, embedding our values and service culture across the team.

Collaborating with property teams to connect our commercial offer with our conservation purpose, you’ll be leading on seasonal campaigns, product knowledge, and upselling to enhance the visitor experience.

You can view the full role profile for this role in the attached document.

You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• experienced as a leader, with skills including setting personal objectives and providing development.
• familiar with budgets, increasing income and controlling costs.
• confident with identifying new opportunities and making strategic decisions for the future of your department.
• good with people, with a can‑do attitude.
• aware of health and safety compliance.

Additional criteria for all other applicants:

• experience in Food & Beverage, Retail, or Visitor Welcome operations
• leadership skills, with proven ability in developing and motivating teams
• proven experience in driving commercial success while delivering outstanding visitor experiences
• sound financial acumen and experience managing budgets, stock, and labour
• confident communicator and collaborator

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.