Haematology Daycare Administration Supervisor

NHS; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in Greater London is looking for a motivated Haematology Daycare Administration Supervisor. This role involves supervising a busy daycare team, coordinating chemotherapy and hematological treatments, and ensuring high-quality patient service. The ideal candidate will have a degree, experience managing complex teams, and knowledge of NHS operations. A commitment to communication with patients and staff is essential. This position offers opportunities for career development, flexible working, and additional benefits.

Benefits

Career development

Flexible working

Wellbeing initiatives

Staff recognition scheme

Cycle to Work scheme

Car lease schemes

Season ticket loan

Onsite leisure facilities membership

Qualifications

• Ability to manage large, complex multisite teams.
• Knowledge of the NHS and clinical haematology.
• Experience with RTT and cancer rules.

Responsibilities

• Implement and maintain efficient systems to meet daycare targets.
• Co-ordinate administrative support for relevant teams.
• Resolve patient queries via phone, email, and in person.
• Support multidisciplinary teams with administrative tasks.
• Work with the Business Support Manager on KPI targets.
• Manage internal list and capacity review meetings.

Skills

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Team player

Liaising with patients

Communication in multidisciplinary settings

Using Cerner

Education

Degree or equivalent qualification

Job description

Haematology Daycare Administration Supervisor

An exciting opportunity has risen in the Clinical Haematology Directorate for a Daycare Supervisor. The post holder will be supervising a busy daycare team in the Catherine Lewis Centre, responsible for co-coordinating chemo-therapies and hematological treatments and thus will be required to work as part of a multi-disciplinary team alongside consultants, nurses and the wider team.

The post holder will work closely with relevant team members to ensure pathway pathway are coordinated effectively, booked into appropriate treatment lists and that a high quality customer service is provided.

The successful candidate will be highly motivated and organised with an ability to prioritise and problem solve in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate the ability to communicate with patients and staff across all disciplines. The successful candidate should have knowledge of RTT and cancer waiting times.

Main duties of the job

• Implement and maintain an efficient internal system and process to ensure daycare targets are met.
• Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
• Resolving patient queries over the telephone, by email and in person on a daily basis, communicating tactfully and professionally.
• Providing administrative support to the wider multidisciplinary team, including medical, nursing and administrative colleagues.
• Work closely with the Business Support Manager to adhere to daycare KPI targets.
• Attend and manage internal list and capacity review meetings.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

• Degree or equivalent qualification.

Experience

• Previous experience of line managing large complex multisite teams.
• Knowledge of the NHS
• Experience of working with multi-disciplinary teams
• Previous experience of working within a target based department
• Previous experience of working with RTT and cancer rules and their application
• Previous experience of working within Clinical Haematology

Skills/Knowledge/ Abilities

• Ability to use Microsoft Word, PowerPoint, Excel
• Ability to work as a team player
• Experience of liaising with patients
• Ability to communicate with all staff in a multidisciplinary setting
• Previous experience of using Cerner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.